london / full-time / head office #meta_split#
We are looking for Customer Service Representative to join our Skinnydip Head Office Customer Service Team. Our ideal candidate will have a passion for customer service and a natural ability to be proactive. Previous customer service experience in a range of service areas is desired, a warm and approachable personality, paired with a “can do” attitude. You will have effective conflict resolution skills and must be comfortable with a fast paced and service led environment.
- First point of contact for business – will include but not limited to; product queries, order placing, web support, complaints, sales support, payments.
- Going above and beyond for customers to improve customer experience with Skinnydip to encourage repeat visitors.
- Communicating with customers across different platforms including email, live chat and social media.
- Assisting with sales, refunds and logistic issues.
- Working with the Customer Success Manager to keep the customer at the heart of the business, promoting customer interests, anticipating their needs, and communicating customer feedback.
- Maintaining accurate records and noting trends with enquires.
- Managing incoming and outgoing post and replenishment of the office.
- Preparing meeting rooms for external meetings.
- Front of house (Meet and greet visitors).
What we need from you?
- Experience in resolving customer requests and enquiries is essential.
- A strong communicator, effectively communicating both verbally and in writing to customers and internal stakeholders in the business.
- Direct experience in a Head Office environment.
- Knowledge of a retail business advantageous.
- Experience managing multiple tasks simultaneously and comfortable prioritising your to-do list.
- Confidence in navigating multiple I.T systems.
- Available to work flexible to work shifts when necessary.
- Passionate about all things Skinnydip, you will be a fountain of knowledge to our customers
How to apply:
Please email your CV to: email@example.com