london / full-time  / head office #meta_split#

We are looking for Customer Service Representative to join our Skinnydip Head Office Customer Service Team. Our ideal candidate will have a passion for customer service and a natural ability to be proactive. Previous customer service experience in a range of service areas is desired, a warm and approachable personality, paired with a “can do” attitude. You will have effective conflict resolution skills and must be comfortable with a fast paced and service led environment.

Responsibilities:

  • First point of contact for business – will include but not limited to; product queries, order placing, web support, complaints, sales support, payments.
  • Going above and beyond for customers to improve customer experience with Skinnydip to encourage repeat visitors.
  • Communicating with customers across different platforms including email, live chat and social media.
  • Assisting with sales, refunds and logistic issues.
  • Working with the Customer Success Manager to keep the customer at the heart of the business, promoting customer interests, anticipating their needs, and communicating customer feedback.
  • Maintaining accurate records and noting trends with enquires.
  • Managing incoming and outgoing post and replenishment of the office.
  • Preparing meeting rooms for external meetings.
  • Front of house (Meet and greet visitors).

 

What we need from you?

  • Experience in resolving customer requests and enquiries is essential.
  • A strong communicator, effectively communicating both verbally and in writing to customers and internal stakeholders in the business.
  • Direct experience in a Head Office environment.
  • Knowledge of a retail business advantageous.
  • Experience managing multiple tasks simultaneously and comfortable prioritising your to-do list.
  • Confidence in navigating multiple I.T systems.
  • Available to work flexible to work shifts when necessary.
  • Passionate about all things Skinnydip, you will be a fountain of knowledge to our customers

How to apply:

Please email your CV to: recruitment@skinnydiplondon.com

Older
Newer