london / full-time  / retail #meta_split#

The Store & Customer service representative is responsible for ensuring that our customers have a fantastic experience in store. They will be trained to be an expert in our products so they can offer genuine, informed and impartial advice to our customers in store. They will have opportunities to learn about all aspects of the store from stock management to our online platform.

 

Your responsibilities include, but are not limited to:

 

  • Maintaining immaculate visual standards
  • Going above and beyond for customers to improve customer experience with Skinnydip to encourage repeat visitors
  • Delivering exceptional customer service
  • Processing deliveries and managing stock rotation
  • Keeping up-to-date with Skinnydip products and services
  • Processing payments on the till
  • Dealing with customer refunds and exchanges
  • Keeping up to date with new product areas and promotions
  • Replenishing the stands
  • Keeping the store tidy & clean

 

Online Customer Service

  • Communicating with customers across different platforms including email, live chat
  • Assisting with sales, refunds and logistic issues

 

As a Store and Customer Service Representative, you are expected to be:

 

  • Warm, friendly and engaging
  • Committed to high quality customer service
  • Team players and ready to get stuck in
  • Keen to learn and will to take on new challenges
  • Passionate about maintaining high in store standards
  • Capable of making fast paced decisions
  • A strong communicator, effectively communicating both verbally and in written
  • Confidence in navigating multiple I.T systems.
  • Passionate about the brand
  • Available to work flexible to work shifts when necessary

Part time and Full time positions

 

How to apply:

Please email your CV to: recruitment@skinnydiplondon.com

 

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