We accept payment from debit or credit cards - American Express, Discover, VISA, Mastercard, Maestro, Cirrus, as well as payments made by PayPal, Amazon Payments, Apple Pay and Klarna.

To read more on how Klarna works please see our Klarna page here. 

Listed currencies you can use are: Great British Pound, Euro, United States Dollar, Australian Dollar, Canadian Dollar, Singapore Dollar, New Zealand Dollar, Japanese Yen & Danish Krone. 

Yes we do! To buy one of our e-gift cards, please click here. Please note. If you buy one of our e-gift cards, this is only valid to use online and will be sent to you electronically via email.

Our gift cards can be purchased in-store and online. To purchase one online you simply add it into your basket like you would a normal product. Once you’ve completed at checkout you will receive an order confirmation with your gift card confirmation within 24 hours. To buy one of our gift cards please click here.

Your gift card should appear in your emails within 24 hours of purchasing. If you have still not received it, please email us at mail@skinnydiplondon.com.

Yes you can, if you give us an email at mail@skinnydiplondon.com we’ll be able to advise you further on this.

No, our gift cards are non-refundable. 

Your gift card is valid for 12 months from the date of purchase. 

Yes, we do. If you’re a UK customer, we offer 20% student discount via Student Beans and if you’re a US customer, we offer 25% student discount.

Firstly, check that you’re entering the discount code exactly as it appears (case sensitive) and check that the code is still in date and has not expired. Secondly, check the terms and conditions of your code, if the item is in sale or in a certain category the discount may not be valid on this product. If it’s still not working, please email us at mail@skinnydiplondon.com and our team will be able to advise you further.

No, you can only use one promotional discount in each individual order.

Oh no! Please try an alternative payment method or contact us at mail@skinnydiplondon.com and one of our customer service representatives will help you as soon as they can!

UK Delivery

Standard Delivery (3-5 working days)- £2.95 or free when you spend £20 or over.

Next Working Day Delivery (if ordered before 3pm Monday-Friday, please note that if you order next day delivery on a Saturday or Sunday, this will be dispatched on the Monday and arrive on the following Tuesday) - £4.95.

Click & Collect via HubBox Collection Point (3-5 working days) - £2.95 or free when you spend £25 or over.

Please note: Our next working day service is available for UK mainland only. The service is not available for Northern Ireland, Isle of Man, Scilly Isles and Highlands and Islands. Working days do not include weekends or bank holidays.

International Delivery

Europe Standard Delivery (3-6 Working Days) - £5.00

Europe Tracked Delivery (4-5 Working Days) - £15.00

Rest of World Standard Delivery (5-8 Working Days) - £5.00

Rest of World Tracked Delivery (6-9 Working Days) - £20.00

 

*While we do our best to meet these time frames, during busy periods there may be some changes and deliveries may take longer. There may also be situations, (including but not exclusive to poor weather conditions, custom delays, local postal delays and tech updates) which result in a longer delivery. For changes and updates please make sure to check your tracking and our delivery page here.

If you order with us before 3pm Monday-Friday, you can expect your order to be delivered to you within 3-5 working days. If you haven’t received your order within this time frame, please contact us.

If you order with us before 3pm Monday-Friday, you can expect your order to be delivered to you the next working day. For example, if you order before 3pm on Monday for next day delivery, your order should be with you by Tuesday, if you order after 3pm on Monday, your order should be with you by Wednesday. Please note: Our next working day service is available for UK mainland only. The service is not available for Northern Ireland, Isle of Man, Scilly Isles and Highlands and Islands. Working days do not include weekends or bank holidays.

We work with click and collect service HubBox, so you can collect an order from a chosen pick up point.     

     

How does it work? (HubBox pickup point)

At checkout, select Click & Collect. Enter your desired postcode or location and this will bring up a list of collection points close by. Select your desired collection point and once you have completed your order, you will receive a confirmation email & your order will make its way to your collection point. You will receive an email with your collection code when your parcel arrives. If you have more than one parcel waiting at the Collect Point, you can use one collection code to pick up multiple parcels.

 

PLEASE NOTE: Opening hours at Collect Points can sometimes vary due to holiday hours, etc. Please call ahead if you have any questions.

 

Yes, you can. Along with your order confirmation, once your order has been shipped a UK tracking number will be sent over to you so you can track your order, we currently ship with Hermes and you can track your order here. If you're an international customer you can check the status of your order here.

As we currently ship with Hermes, they state that your courier will make three attempts to deliver your parcel or alternatively may leave your parcel in a safe place that is convenient for you to collect. If you would like to pass on a preferable delivery day, time or safe place to leave your parcel, please use the Hermes web chat service and they’ll be happy to pass the information on to the courier. It may not always be possible for our couriers to meet exact dates or times however we will do our best to get your parcel to you as soon as possible. If Hermes have attempted to deliver your parcel after three attempts this will then be sent back to us and you will be refunded. If you’re an International customer and no one is home during delivery then your parcel may also be left with a neighbour, in a safe place or alternatively, with your local post office.

Custom and Import charges are charged once an item has arrived in its destination country. Unfortunately, we have no control over what these charges are, as Custom and Import policies vary from country to country. We would advise that you find out what these charges may be before you place your order. Custom or Import Charges are not applicable for orders within the UK.

Yes, you can have your order delivered to a PO Box Address.

Your order should arrive within the time frame of your chosen delivery method, which you can double check in your order confirmation email. You should also receive a tracking link in this email so check this out for any delivery updates. If the delivery time frame has passed and you’ve still not received your items, please get in touch with us at mail@skinnydiplondon.com.

Once you have placed an order with us our team work hard to make sure we are promptly starting to pack and process your order, therefore once you are charged we are unable to interfere with this process. If you are unhappy with your item(s) or no longer require them, you are welcome to send them back to us using our free returns service or visit one of our standalone stores within the UK for a full refund within 30 days of receipt. 

Once you have placed an order with us our team work hard to make sure we are promptly starting to pack and process your order, therefore once you are charged we are unable to interfere with this process and make any amendments. If you are unhappy with your item(s) or no longer require them, you are welcome to send them back to us using our free returns service or visit one of our standalone stores within the UK for a full refund within 30 days of receipt.

Please contact us at mail@skinnydiplondon.com where one of our customer service representatives will assist you further.

Once you have placed an order, you should receive an email confirmation sent to the email address you provided at checkout. If for some reason, you did not receive this email, please check your spam/junk folders. If you still cannot find this, please log into your account to check that your order was initially processed, and if you are still having problems please contact us!

If you are in the UK and have not received your order within the allotted delivery time frame, please notify us by email at mail@skinnydiplondon.com within 21 days of the date on which you ordered the products. After this time has elapsed, Skinnydip reserves the right to decide whether to send our replacement item(s) for you. For international customers, please allow up to 16 working days before contacting us regarding a missing order.

If you’ve received the wrong item in your order and you're a UK customer, please return it using our free returns service. Please use returns label enclosed and tick not what I ordered as the reason code. If you want to replace the item, please contact us at mail@skinnydiplondon.com where a member of our customer service team will help you further. If you're an international customer, please contact us at mail@skinnydiplondon.com where we will be able to advise you further on the next steps.

If you receive your order and an item is missing, please check your emails or junk emails to see if you’ve received an out of stock notice from us, if you haven’t received this please email us at mail@skinnydiplondon.com and one of our advisors will help you further.

If you’ve received the wrong item in your order, please return it using our free returns service. Please use returns label enclosed and tick not what I ordered. If you want to replace the item, please contact us at mail@skinnydiplondon.com where one of our advisors will help you further.

If you’ve purchased a product with us on pre-order, we will always state the date that your item will be shipped on the product page. This will also be repeated at checkout. Please allow 3-5 working days for your item to arrive after this dispatch date. If 5 days has elapsed after the proposed dispatch date please contact us at mail@skinnydiplondon.com.

Unfortunately our gift cards are non-transferable and cannot be cancelled or returned.

UK RETURNS

Online returns

Inside all our orders you will find a returns address label attached in the bottom right corner of your invoice. Simply stick the attached returns label to the outside of your parcel, along with your returns note filled out and slotted inside before sealing. Once this process has been completed, you can return your parcel to us using the Freepost service at your local Post Office. We ask that you obtain proof of postage and do not dispose of this until your return has been accepted. Once your return has been received, we’ll send an email to notify you know that we’ve got your return, confirming the approval or rejection of your refund - please note UK returns can take up to 14 days to reach us. If your refund has been approved, this will then be processed, and the credit will automatically be applied to your original payment method within 5 working days. If you have requested an exchange, please allow 7-10 days for this to be processed and your exchanged item(s) to be sent out to you.

 

Returning to store

If more convenient, don’t forget you can also return/exchange your item(s) to one of our Skinnydip stores free of charge, just make sure you bring along your return slip and fill out the relevant boxes and return to us within 30 days of receipt for a full refund.  

 

INTERNATIONAL RETURNS

If you’re returning item(s) to us from somewhere that isn’t in the UK, please contact us with your name and order number at mail@skinnydiplondon.com where we will be able to advise you further on our international returns process.

 

Yes, you can. simply include this information on the returns invoice and request which item(s) you would like to exchange for. If you’ve requested an exchange, we’ll send this out on our upgraded delivery service completely free of charge! For UK customers this will be Next Working Day delivery, for R.O.I and European this will be a tracked 4-5 working day delivery and for International customers will be Tracked 6-9 working days. In the event of your requested item(s) being out of stock, we will be unable to process an exchange and you will be notified and refunded.

Yes you can. To return an unwanted gift you need to get in touch with the person who purchased the gift and ask them to get in touch with us directly at mail@skinnydiplondon.com.

 Yes you can return items bought with a gift voucher, however you will be refunded onto a Skinnydip gift card. 

No, once an item has been personalised this makes it non-returnable 

As a business we're constantly changing our prices due to fashion trends, sales demand and other various reasons. This does unfortunately mean that if the price has changed since you've ordered, we are unable to refund the price difference. 

With Klarna, you only pay for what you keep. If you return some or all of your order Klarna will issue you with a new statement as soon as the online store processes your return. for example, if you ordered two items at £20, and returned one, your new statement amount would be £20, and your new statement will have a payment due date.

Earrings can only be returned if the original tags are attached, the original packaging is intact and there are no visible signs of wear due to hygiene reasons 

All our beauty products are non-returnable if they have been removed from their original packaging due to hygiene regulations.

Please contact us at mail@skinnydiplondon.com

Please contact us at mail@skinnydiplondon.com with your name and order number so we can keep track of this when the product arrives back to us.

Postage costs will only be refunded if your product is damaged or faulty.

Goods are classified as faulty if they are not of satisfactory quality, fit for purpose or not as described. Please note that items which are damaged due to normal wear and tear; by accident; or through misuse will not be considered faulty and Skinnydip has the right to refuse a refund on these grounds. If your item is faulty, please do not dispose or amend your item(s). Please contact Customer Care on mail@skinnydiplondon.com within 30 days of receipt along with your name, order number, and any images you can provide of the faulty item(s).

Unfortunately, we are unable to refund the difference between the original price and the sale price.

Yes, please fill in your returns note where necessary and bring it along with you to one of our stores within 30 days of receipt.

If you buy one of our products in a concession store, unfortunately you can only return it at the chain it was purchased from. I.e. if you purchased an item from a Skinnydip stand in a Topshop store, you can only return this to any Topshop store. 

Our cases are designed as a fashion accessory and while they will protect against minor bumps and scratches, unfortunately no case is indestructible and Skinnydip does not warrant that any of our cases will protect your phone against all circumstances.

We work hard to include as much information about our products in our product descriptions on the product page, but if there’s something more specific you’d like to know please contact us at mail@skinnydiplondon.com.

We try to only advertise products available on site at that time, however sometimes this isn’t always possible – if there is something you see advertised and it isn’t in stock yet please feel free to email us for more information! We’ll always try and help.

Due to high demand, some of the items on our website do sell out very quickly! However, it’s worth checking back as the site is regularly updated. You can also sign up to receive a product notification when your fave items are available again! We include the option to sign up for back in stock email notifications on all of our sold out products.

Hell no! We prize ourselves on being completely fur free, so any fur items you see on our site are faux fur only!

We’re currently working hard to make all of our products vegan. If a product is vegan, we will always specify this within the product information.

Yes! We work hard to make sure our range of beauty products are 100% cruelty free. We promise that no animals will ever be harmed in the making of our Skinnydip products!

No, we never test on animals and never will!

We try and feature this on all products that include ingredients, if we have missed any or you would like more information please contact us on mail@skinnydiplondon.com.

Yes, on some products we do offer a 1 year warranty from the date you placed your order. This applies with phone chargers, headphones and cables.

To read more on how to use our wireless earbuds please see here.

No, if you do not want to set up an account with us we have the option to checkout as a guest. All you'll need is your contact and shipping information!

Oh no! Please try resetting your password initially. If this still doesn't work please contact us at mail@skinnydiplondon.com and we'll try and help!

If you can't remember your password, we'll need to reset that for you. Simply click here to change it.

To access your wish list, please make sure you are logged in and then click this link here.

Yes, in accordance with the new and updated data protection act we promise to keep your information private and secure. To read more about our privacy policy please see here.

If you would like all information regarding yourself removed from our Skinnydip database, please email us at mail@skinnydiplondon.com.

Click unsubscribe at the bottom of any newsletter or email your receive from us, alternatively email us at mail@skinnydiplondon.com and we can remove your information from our database completely.