Shopping Bag

FAQ

Can't find what you're looking for? We've shared some of our frequently asked questions to help you out!

Black Friday Promotion!

On Saturday 25th November 2017 for one day only we are offering customers who spend £50 or over in one transaction a £10 gift card. Gift cards will be redeemable at www.skinnydiplondon.com only and will be valid for one year from the date of issue.The gift card will be issued on or before 3rd December 2017 and will be sent via email. 

What payment methods do you accept?

We accept payment from debit or credit cards - American Express, Discover, VISA, Mastercard, Maestro, Cirrus, as well as payments made by PayPal and Amazon Payments.


How do I reset my password?

If you can't remember your password, we'll need to reset that for you. Simply click here to change it.


Can I cancel my order?

Under the consumer protection you have the right to cancel your order. To cancel an order you must call us on 020 8795 2706, as well as returning the goods to us as soon as possible at your own expense. 


Can I amend my order after it has been placed?

We try to dispatch your order as quickly as possible, if you decide you want to amend your order please call us on +44 020 8795 2706 and we will try to accommodate where possible.


Where is my order confirmation?

Once you have placed an order, you should receive an email confirmation to the email address you provided at checkout. If for some reason, you did not receive this email, please check your spam/junk folders before contacting us.


What delivery options do you offer?

UK Standard - £2.95 (FREE if your order is over £20!)
Europe and Ireland - £7.50
Worldwide - £10

Please note, due to Black Friday promotions, delivery times may be extended. 


Can I track the status of my order?

When your order has been dispatched, we will send you an email to let you know!


What happens if no one's in when my parcel's being delivered?

You should receive a calling card if no one is available to collect your parcel, it will then be sent to your local Post Office. 


Will my parcel be charged additional custom and import charges?

Custom or Import Charges are charged once an item has arrived in its destination country. Unfortunately, we have no control over what these charges are, as Import and Custom policies vary from country to country. We would advise that you find out what these charges may be before you place your order. Custom or Import Charges are not applicable for the UK. 


What should I do if my order is missing?

If you are in the UK and have not received your order within 7 working days of the date on which you ordered them then please notify us by email at mail@skinnydiplondon.com within 21 days of the date on which you ordered the products. After this time has elapsed, Skinnydip reserves the right to decide whether to send our replacement item(s) for you.

For international customers, please allow up to 12 working days before contacting us regarding a missing order.  

 
What is your returns policy?

Please see our returns section for more information.


How do I return an item to you?

Please see our returns section for more information.


Will my original postage costs be refunded?

Postage costs will only be refunded if your product is damaged or faulty.


Are you getting more stock in?

Some of the items on our website do sell out very quickly, however, it’s worth checking back as the site is regularly updated! You can also sign up to receive a notification when your fave items are available again!


I purchased a product and it's now in the sale, can I get a refund?

Unfortunately, we are unable to refund the difference between the original price and the sale price. 


Why was my discount code not accepted?

Discount codes are only valid on full prices images and cannot be used in conjunction with any other code or promotional offer. If you are still having problems with using your code please email our customer service team on mail@skinnydiplondon.com