Returns & Refunds
#question_split# How do I return an item? #answer#
Inside all our orders you will find a returns address label attached in the bottom right corner of your invoice. Simply stick the attached returns label to the outside of your parcel, along with your returns note filled out and slotted inside before sealing. Once this process has been completed, you can return your parcel to us using the Freepost service at your local Post Office. We ask that you obtain proof of postage and do not dispose of this until your return has been accepted. Once your return has been received, we’ll send an email to notify you know that we’ve got your return, confirming the approval or rejection of your refund - please note UK returns can take up to 14 days to reach us. If your refund has been approved, this will then be processed, and the credit will automatically be applied to your original payment method within 5 working days. If you have requested an exchange, please allow 7-10 days for this to be processed and your exchanged item(s) to be sent out to you.
Returning to store
If more convenient, don’t forget you can also return/exchange your item(s) to one of our Skinnydip stores free of charge, just make sure you bring along your return slip and fill out the relevant boxes and return to us within 30 days of receipt for a full refund.
If you’re returning item(s) to us from somewhere that isn’t in the UK, please contact us with your name and order number at email@example.com where we will be able to advise you further on our international returns process.
#question_split# Can I exchange an item? #answer# Yes, you can. simply include this information on the returns invoice and request which item(s) you would like to exchange for. If you’ve requested an exchange, we’ll send this out on our upgraded delivery service completely free of charge! For UK customers this will be Next Working Day delivery, for R.O.I and European this will be a tracked 4-5 working day delivery and for International customers will be Tracked 6-9 working days. In the event of your requested item(s) being out of stock, we will be unable to process an exchange and you will be notified and refunded. #question_split# Can I return a gift? #answer#Yes you can. To return an unwanted gift you need to get in touch with the person who purchased the gift and ask them to get in touch with us directly at firstname.lastname@example.org. #question_split# Can I return items bought with a gift voucher? #answer# Yes you can return items bought with a gift voucher, however you will be refunded onto a Skinnydip gift card. #question_split# Can I return a personalised item? #answer# No, once an item has been personalised this makes it non-returnable #question_split# Can I get a refund if the price has changed since I ordered it? #answer# As a business we're constantly changing our prices due to fashion trends, sales demand and other various reasons. This does unfortunately mean that if the price has changed since you've ordered, we are unable to refund the price difference. #question_split# I've paid with Klarna, how do returns work? #answer# With Klarna, you only pay for what you keep. If you return some or all of your order Klarna will issue you with a new statement as soon as the online store processes your return. for example, if you ordered two items at £20, and returned one, your new statement amount would be £20, and your new statement will have a payment due date. #question_split# I've purchased earrings, can I return these? #answer# Earrings can only be returned if the original tags are attached, the original packaging is intact and there are no visible signs of wear due to hygiene reasons #question_split# I've purchased beauty products, can I return these? #answer# All our beauty products are non-returnable if they have been removed from their original packaging due to hygiene regulations. #question_split# What should I do if my refund is incorrect? #answer# Please contact us at email@example.com #question_split# I forgot to include my returns note in my return, what can I do? #answer# Please contact us at firstname.lastname@example.org with your name and order number so we can keep track of this when the product arrives back to us. #question_split# Will my original postage costs be refunded? #answer# Postage costs will only be refunded if your product is damaged or faulty. #question_split# What do I do if my item is faulty? #answer# Goods are classified as faulty if they are not of satisfactory quality, fit for purpose or not as described. Please note that items which are damaged due to normal wear and tear; by accident; or through misuse will not be considered faulty and Skinnydip has the right to refuse a refund on these grounds. If your item is faulty, please do not dispose or amend your item(s). Please contact Customer Care on email@example.com within 30 days of receipt along with your name, order number, and any images you can provide of the faulty item(s). #question_split# I purchased a product and now it's in the sale, can I get a refund? #answer# Unfortunately, we are unable to refund the difference between the original price and the sale price. #question_split# I've brought something online, can I return it in-store? #answer# Yes, please fill in your returns note where necessary and bring it along with you to one of our stores within 30 days of receipt. #question_split# I brought a Skinnydip item from Topshop and want to return it, what do I do? #answer# If you buy one of our products in a concession store, unfortunately you can only return it at the chain it was purchased from. I.e. if you purchased an item from a Skinnydip stand in a Topshop store, you can only return this to any Topshop store.