Delivery & Returns
Check out all our available delivery and returns options below. For any further enquires please contact our customer services team at mail@skinnydiplondon.com.
UK Standard Delivery
3-5 working days (excludes public holidays)
Free on orders on or over £30
£3.99 on orders under £30
UK Next Working Day Delivery
£4.95
Must be ordered before 3pm Monday - Friday.
Orders placed on Saturday or Sunday will be dispatched Monday and arrive on the following working day.
EU & US Standard Delivery
4-5 working days
(orders are shipped from the UK so please allow for up to 14 days for arrival)
£10.00
International Standard Delivery
10-14 working days - £10
US Free Delivery for orders over $40
US Standard Delivery - $10
Please note: For any order made in Australia, New Zealand or Japan. If you spend over £150 please note delivery will be increased to £25 due to large order shipping costs.
Unfortunately we are currently unable to ship to Russia, Ukraine & Israel
We really hope you love every Skinnydip item you purchase, however, if you do need to make a return you’re welcome to do so within 30 days of receipt.
Returns cost £2.99 which will be deducted from your return total. However, if your item is classed as faulty, this fee will be wavered once the item has been checked. For all faulty items please contact our customer service team on mail@skinnydiplondon.com for a faulty authorisation code before sending your return back to us. Any faulty returns that are returned without an authorisation code will NOT be refunded.
When returning items to us, please include a note inside your return with your order number and the name and address used when placing the order.
All returned items must be sent back to us unopened, unused and in their original condition. We reserve the right to refuse an exchange or refund if items are non-saleable. For hygiene reasons, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery, swimwear, lingerie & sexual wellness. Personalised items are non-returnable/non-refundable. Gift Cards are also a non-returnable item.
Please ensure you keep hold of your proof of postage until you have received your refund/exchange.
Our store returns policy differs from the online return policy & is shown within store. For store purchases / returns please contact the store directly.
If you are returning item(s) to us from somewhere that isn’t in the UK, please note that returns are only free for our UK customers. For Europe & International returns we require that customers pay for returns. Please contact our customer service team at mail@skinnydiplondon.com before sending back your item(s).
Organise your return here
