Returns Info
Changed your mind? No problem. Eligible items can be returned within 30 days of receiving your order.
UK returns cost £3.50, which will be deducted from your refund. International customers are responsible for the cost of returning their order.
When making your return, you can choose from available options including a refund, exchange, or a Skinnydip Gift Card with 20% extra added to your return value.
HOW TO RETURN YOUR ORDER
1. Register your return
Head to our online returns portal, enter your order details and select the item(s) you'd like to return.
2. Choose your return option
Depending on eligibility, you can choose a refund, exchange or Skinnydip Gift Card + 20% extra. The options available for your return will be shown in the portal.
3. Send your items back
Follow the instructions provided in the returns portal. Items must be returned unused, unopened where applicable, and in their original condition.
Please keep your proof of postage until your return has been completed.
4. We'll take it from here
Once we've received and checked your return, we'll process your chosen refund, exchange or gift card.
GET 20% EXTRA WITH A GIFT CARD
Planning your next Skinnydip order? Choose to receive your refund as a Skinnydip Gift Card and we'll add an extra 20% to your return value.
For example, if your return value is £30, you'll receive a £36 Skinnydip Gift Card.
Your gift card can be used towards future purchases at Skinnydip. If you use your gift card to make another purchase and later return that purchase, any applicable refund will be credited back to your Skinnydip Gift Card rather than another payment method.
WHAT CAN I RETURN?
Eligible items can be returned within 30 days of receiving your order.
Returned items must be unused and in their original condition. Where applicable, products must also be unopened and have their original packaging, tags or hygiene seals intact.
For hygiene or customisation reasons, we can't accept change-of-mind returns for:
- opened or used cosmetics and beauty products
- personalised products
- gift cards
This doesn't affect your statutory rights if an item is faulty, damaged or not as described.
FAULTY, DAMAGED OR INCORRECT ITEMS
Something not right? Please contact our Customer Service team at mail@skinnydiplondon.com with your order number and photos of the issue before returning your item.
If an item is confirmed as faulty, damaged or we've sent you the wrong product, you won't be charged the standard return fee.
Your statutory rights aren't affected by our returns policy.
EXCHANGES
Want something different instead? Eligible items can be exchanged directly through our online returns portal.
Available exchange options will be shown when you register your return and are subject to product availability.
UK RETURNS
UK returns cost £3.50, which will be deducted from your refund when you use our returns service.
Please follow the instructions provided in our online returns portal and keep your proof of postage until your return has been completed.
INTERNATIONAL RETURNS
International customers can return eligible items within the same 30-day returns period.
You'll need to arrange and pay for your return postage. We strongly recommend using a tracked service and keeping your proof of postage until your return has been processed.
Please ensure your return is clearly marked as a returned item where required on customs documentation. Skinnydip cannot be responsible for customs charges incurred because a return has been incorrectly declared.
PROMOTIONS & MULTI-BUY OFFERS
If you return part of an order purchased as part of a promotional, bundle or multi-buy offer, your refund may be adjusted to reflect the terms of the original promotion.
For example, if you purchase 2 Phone Cases for £45 and return one of the cases, the case you keep will revert to its normal full price. Your refund will be calculated based on the difference between the promotional price paid and the full price of the case you keep.
REFUNDS
Once your return has been received and checked, we'll process your refund to your original payment method.
The time it takes for the money to appear in your account will depend on your bank or payment provider and may take a few additional working days after we've processed it.
If you choose a Skinnydip Gift Card + 20% extra instead, your gift card will be issued following approval of your return.
What about my original delivery charge?
If you return your entire order within 14 days of receiving it, we'll refund your standard delivery charge in line with your statutory cancellation rights.
If you selected a more expensive delivery option, such as Next Working Day Delivery, we'll refund an amount equivalent to our standard delivery charge.
Original delivery charges aren't normally refunded for partial returns or returns made after 14 days, unless your order is faulty, incorrect or you're otherwise entitled to a refund.
STORE PURCHASES
Our in-store returns policy may differ from our online returns policy.
If you purchased your item from a Skinnydip store, please contact our customer service team for information about your return.
Items purchased from another retailer should normally be returned to the retailer they were purchased from.
NEED HELP?
If you have any questions about your return, contact our Customer Service team at mail@skinnydiplondon.com.
Please include your order number so we can help you as quickly as possible.
