Orders

Where is my order? #answer# Your order should arrive within the time frame of your chosen delivery method, which you can double check in your order confirmation email. You should also receive a tracking link in this email so check this out for any delivery updates. If the delivery time frame has passed and you’ve still not received your items, please get in touch with us at mail@skinnydiplondon.com. #question_split# Can I cancel my order? #answer# Once you have placed an order with us our team work hard to make sure we are promptly starting to pack and process your order, therefore once you are charged we are unable to interfere with this process. If you are unhappy with your item(s) or no longer require them, you are welcome to send them back to us using our free returns service or visit one of our standalone stores within the UK for a full refund within 30 days of receipt. #question_split# Can I amend my order once it has been placed? #answer# Once you have placed an order with us our team work hard to make sure we are promptly starting to pack and process your order, therefore once you are charged we are unable to interfere with this process and make any amendments. If you are unhappy with your item(s) or no longer require them, you are welcome to send them back to us using our free returns service or visit one of our standalone stores within the UK for a full refund within 30 days of receipt.#question_split# What can I do if my order is going to the wrong address? #answer# Please contact us at mail@skinnydiplondon.com where one of our customer service representatives will assist you further. #question_split# Where is my order confirmation? #answer# Once you have placed an order, you should receive an email confirmation sent to the email address you provided at checkout. If for some reason, you did not receive this email, please check your spam/junk folders. If you still cannot find this, please log into your account to check that your order was initially processed, and if you are still having problems please contact us! #question_split# What should I do if my order is missing? #answer# If you are in the UK and have not received your order within the allotted delivery time frame, please notify us by email at mail@skinnydiplondon.com within 21 days of the date on which you ordered the products. After this time has elapsed, Skinnydip reserves the right to decide whether to send our replacement item(s) for you. For international customers, please allow up to 16 working days before contacting us regarding a missing order. #question_split# What do I do if I've received the wrong item? #answer# If you’ve received the wrong item in your order and you're a UK customer, please return it using our free returns service. Please use returns label enclosed and tick not what I ordered as the reason code. If you want to replace the item, please contact us at mail@skinnydiplondon.com where a member of our customer service team will help you further. If you're an international customer, please contact us at mail@skinnydiplondon.com where we will be able to advise you further on the next steps. #question_split# There's an item missing from my order, what should I do? #answer# If you receive your order and an item is missing, please check your emails or junk emails to see if you’ve received an out of stock notice from us, if you haven’t received this please email us at mail@skinnydiplondon.com and one of our advisors will help you further. #question_split# I've received the wrong item in my order, what should I do? #answer# If you’ve received the wrong item in your order, please return it using our free returns service. Please use returns label enclosed and tick not what I ordered. If you want to replace the item, please contact us at mail@skinnydiplondon.com where one of our advisors will help you further. #question_split# I purchased an item on pre-order, when will it arrive? #answer# If you’ve purchased a product with us on pre-order, we will always state the date that your item will be shipped on the product page. This will also be repeated at checkout. Please allow 3-5 working days for your item to arrive after this dispatch date. If 5 days has elapsed after the proposed dispatch date please contact us at mail@skinnydiplondon.com. #question_split# I've brought a gift card, can I cancel or return it? #answer# Unfortunately our gift cards are non-transferable and cannot be cancelled or returned.