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SEO/Copywriting Internship

full time / head office / marketing
We are looking for a SEO/ Copywriting Intern to work with the Skinnydip team. This is a great opportunity to get involved with the processes behind the E-commerce team. Assisting with writing copy for the website, keyword research, gap analysis and competitor reviews, as well as any other copywriting ad hoc duties that may arise.
What will you be doing?
  • Assisting the Digital Marketing Manager with day to day administration tasks on a fast paced ecommerce site
  • Working on best practice for on page & technical SEO
  • Researching buzzwords, keywords & what our competitors are doing
  • Work alongside the E-commerce Copywriter on ad hoc tasks including blogs, product descriptions, etc
What do we need from you?
  • A basic understanding of SEO
  • Pro-active communicator via the written word
  • An understanding of  the Skinnydip brand and our customers
  • Ability to work quickly and independently
  • Self-motivated, organized and able to multi task
  • Keen eye for detail and accuracy
How to apply?
Please email your CV to laurina.kennedy@skinnydiplondon.com
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PT Brand Ambassador - Carnaby Street

london / part time / permanent / store

We are looking for experienced and enthusiastic Brand Ambassadors to join our Carnaby Street store.

The Brand Ambassador is responsible for ensuring that our customers have a fantastic experience in store. They will be trained to be an expert in our products, so they can offer genuine, informed and impartial advice to our customers. They will have opportunities to learn about all aspects of the store from stock management to cash handling.

Hours: 8-16 hours per week

Responsibilities:

  • Maintaining immaculate visual standards.
  • Greeting each and every customer who enters the store.
  • Assisting our customers in finding products.
  • Delivering exceptional customer service.
  • Processing deliveries and managing stock rotation.
  • Keeping up-to-date with Skinnydip products and services.
  • Processing payments and dealing with customer refunds and exchanges.
  • Keeping up to date with new product areas and promotions
  • Replenishing the stands and keeping the store tidy & clean.
  • Sending daily reports to head office retail team.

What we need from you?

  • Warm, friendly and engaging.
  • Committed to high quality customer service.
  • Team players and ready to get stuck in.
  • Keen to learn and will to take on new challenges.
  • Passionate about maintaining high in store standards.
  • Capable of making fast paced decisions.
  • Confident and willing to use initiative.
  • Passionate about Skinnydip.

How to apply?

Please email your CV to joinretail@skinnydiplondon.com

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PT Brand Ambassador - Gatwick Airport

gatwick / part time / permanent / store

We are looking for experienced and enthusiastic Brand Ambassadors to join our Gatwick Airport Kiosk.

The Brand Ambassador is responsible for ensuring that our customers have a fantastic experience in store. They will be trained to be an expert in our products, so they can offer genuine, informed and impartial advice to our customers. They will have opportunities to learn about all aspects of the store from stock management to cash handling.

Please note: for this role we will need to request up to 5 years of referencing details and to conduct a criminal record check for you to be eligible to work on site at Gatwick Airport. Applicants must also be flexible with shift patterns due to the nature of airport trading.

Hours: 24 hours per week

Responsibilities:

  • Maintaining immaculate visual standards.
  • Greeting each and every customer who enters the store.
  • Assisting our customers in finding products.
  • Delivering exceptional customer service.
  • Processing deliveries and managing stock rotation.
  • Keeping up-to-date with Skinnydip products and services.
  • Processing payments and dealing with customer refunds and exchanges.
  • Keeping up to date with new product areas and promotions
  • Replenishing the stands and keeping the store tidy & clean.
  • Sending daily reports to head office retail team.

What we need from you?

  • Warm, friendly and engaging.
  • Committed to high quality customer service.
  • Team players and ready to get stuck in.
  • Keen to learn and will to take on new challenges.
  • Passionate about maintaining high in store standards.
  • Capable of making fast paced decisions.
  • Confident and willing to use initiative.
  • Passionate about Skinnydip.

How to apply?

Please email your CV to joinretail@skinnydiplondon.com

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FT Brand Ambassador - Gatwick Airport

full time / gatwick / permanent / store

We are looking for experienced and enthusiastic Brand Ambassadors to join our Gatwick Airport Kiosk.

The Brand Ambassador is responsible for ensuring that our customers have a fantastic experience in store. They will be trained to be an expert in our products, so they can offer genuine, informed and impartial advice to our customers. They will have opportunities to learn about all aspects of the store from stock management to cash handling.

Please note: for this role we will need to request up to 5 years of referencing details and to conduct a criminal record check for you to be eligible to work on site at Gatwick Airport. Applicants must also be flexible with shift patterns due to the nature of airport trading.

Hours: 40 hours per week

Responsibilities:

  • Maintaining immaculate visual standards.
  • Greeting each and every customer who enters the store.
  • Assisting our customers in finding products.
  • Delivering exceptional customer service.
  • Processing deliveries and managing stock rotation.
  • Keeping up-to-date with Skinnydip products and services.
  • Processing payments and dealing with customer refunds and exchanges.
  • Keeping up to date with new product areas and promotions
  • Replenishing the stands and keeping the store tidy & clean.
  • Sending daily reports to head office retail team.

What we need from you?

  • Warm, friendly and engaging.
  • Committed to high quality customer service.
  • Team players and ready to get stuck in.
  • Keen to learn and will to take on new challenges.
  • Passionate about maintaining high in store standards.
  • Capable of making fast paced decisions.
  • Confident and willing to use initiative.
  • Passionate about Skinnydip.

How to apply?

Please email your CV to joinretail@skinnydiplondon.com

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Office Coordinator

full time / head office / permanent

We are looking for Office Coordinator to join our Skinnydip Head Office Team. Our ideal candidate will have a passion for office coordination and will possess a natural ability to be proactive in a rapidly growing accessories business. You must have extensive office support experience, previous experience within a retail head office would be highly advantageous. A warm and approachable personality, paired with a “can do” attitude, you will have effective conflict resolution skills and must be comfortable with a fast paced and service led environment.

Responsibilities:

  • Responsible for the coordination of outgoing and incoming deliveries, UPS, FedEx and internal business transfers. Sorting and distribution of mail and deliveries.
  • Setting up meeting rooms with supporting materials, refreshments and tech support if required.
  • Managing meeting room booking system, authorizing requests, handling any conflicts.
  • Front of House, manage intercom, meeting & greeting external visitors, making them feel welcome and comfortable, providing refreshments and notifying the relevant Head Office staff of their arrival, escorting them to them to their designated meeting room.
  • Actively monitoring inbound calls, screening calls as required and communicating with internal staff to effectively direct business calls.
  • Replenishment of office supplies, stationary and beverages. Restocking kitchens and restrooms with essentials.
  • Office maintenance, overseeing any works to be completed in the office such as decoration or the maintenance of office equipment.
  • Managing new starters entry to business, arranging computers, desks and stationary.
  • Communicating company cleaning rotas and any internal housekeeping communications which need to be issued.
  • Responsible for supporting any office desk moves or IT queries.
  • Assisting with Customer Service department when required. Resolving customer issues within initial communications, ensuring customer satisfaction.
  • Ad-hoc admin or customer related admin tasks.
  • Conducting weekly health & safety checks, fire tests and maintenance checks.
  • Maintaining accurate records and noting trends with enquires.
  • Conducting weekly office socials, preparing refreshments for ‘Wine Time’.
  • Supporting HR to plan and execute company socials.

What we need from you?

  • Experience in resolving customer requests and enquiries is essential.
  • A strong communicator, effectively communicating both verbally and in writing to external contacts and internal stakeholders in the business.
  • Direct experience in an Office Coordination/ Front of House role.
  • First Aid/ Fire Safety trained would be beneficial.
  • Knowledge of a retail business advantageous.
  • Experience managing multiple tasks simultaneously and comfortable prioritising your to-do list.
  • Confidence in navigating multiple I.T systems.
  • Available to work flexible to work shifts when necessary.
  • Passionate about all things Skinnydip, you will be a fountain of knowledge to our business.

How to apply?

Please email your CV to recruitment@skinnydiplondon.com

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PT Brand Ambassador - Bluewater

bluewater / part time / permanent / store

We are looking for experienced and enthusiastic Brand Ambassadors to join our Bluewater store.

The Brand Ambassador is responsible for ensuring that our customers have a fantastic experience in store. They will be trained to be an expert in our products, so they can offer genuine, informed and impartial advice to our customers. They will have opportunities to learn about all aspects of the store from stock management to cash handling.

Hours: 8 hours per week

Responsibilities:

  • Maintaining immaculate visual standards.
  • Greeting each and every customer who enters the store.
  • Assisting our customers in finding products.
  • Delivering exceptional customer service.
  • Processing deliveries and managing stock rotation.
  • Keeping up-to-date with Skinnydip products and services.
  • Processing payments and dealing with customer refunds and exchanges.
  • Keeping up to date with new product areas and promotions
  • Replenishing the stands and keeping the store tidy & clean.
  • Sending daily reports to head office retail team.

What we need from you?

  • Warm, friendly and engaging.
  • Committed to high quality customer service.
  • Team players and ready to get stuck in.
  • Keen to learn and will to take on new challenges.
  • Passionate about maintaining high in store standards.
  • Capable of making fast paced decisions.
  • Confident and willing to use initiative.
  • Passionate about Skinnydip.

How to apply?

Please email your CV to joinretail@skinnydiplondon.com

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Store Manager - Meadowhall

full time / meadowhall / permanent / store

We are looking for a Store Manager to run our Meadowhall Store.

The Store Manager is responsible for overseeing the day to day organisation and smooth running of their store. Store Managers contribute to the successful financial growth of the company by ensuring customer service and visual standards exceed all expectations. As an experienced motivator, you will oversee the development of all team members, ensuring exceptional results whilst maintaining procedural excellence.

Ultimately, you will be responsible for everything storewide, this an extremely rewarding factor of this role. As store management you are responsible for all of the stores front and back of house operations. This includes all admin duties e.g.: delivery management, cash handling, administration and banking procedure. You will uphold the Skinnydip ethos and strive to meet our customer’s exceptional standards. Every Skinnydip store is unique and as Store Manager you will have opportunities to be creative and innovative in how you promote your store through regular communication with head office. 

Hours: 40 hours per week

Responsibilities:

  • Communicating all company directives and training to further employees in a clear and comprehensive manner.
  • Maintain company standards at all times whilst acting as a strong role model to all staff.
  • Make weekly direct communication with Head Office in regards to banking and independently analyses financial information to identify and address fashion trends and any issues in store performance.
  • Manage stock processes, stock takes and conduct monthly checks, communicating any issues to Head Office.
  • Conduct regular Visual Merchandising updates in line with company directives.
  • Enforce full compliance of Security and Health & Safety policies storewide.
  • Manage all areas of staff development and performance such as: Reviews, Appraisals, Training and Disciplinary Actions if required.
  • Work closely with Head Office to manage recruitment processes for sales and supervisory staff and to ensure the seamless integration of new employees.
  • Organising staff rotas on a monthly basis (staff must always be able to see a month of rotas in advance)
  • Arranging necessary cover for all absences (e.g.: Sickness, Holiday, Medical appointments), monitoring all attendance matters and returning all supporting documentation.

What we need from you?

  • Experience managing a fast paced fashion environment.
  • Commercially focused and can demonstrate entrepreneurial skill in driving sales.
  • Able to inspire, motivate and lead all team members to create a positive work environment.
  • Committed to delivering outstanding customer experiences and upholding Skinnydip brand values, whilst acting as a strong role model to all staff.
  • Passionate about maintaining high standards across merchandising, stock retention, staff development and customer service.
  • You must a strong communicator, a self-starter and constantly receptive to change.
  • Capable of making fast paced decisions and an aptitude for problem solving.
  • Passionate about everything Skinnydip.

How to apply?

Please email your CV to joinretail@skinnydiplondon.com

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Store Manager - Camden

full time / london / permanent / store

We are looking for a Store Manager to run our Camden Store. 

The Store Manager is responsible for overseeing the day to day organisation and smooth running of their store. Store Managers contribute to the successful financial growth of the company by ensuring customer service and visual standards exceed all expectations. As an experienced motivator, you will oversee the development of all team members, ensuring exceptional results whilst maintaining procedural excellence.

Ultimately, you will be responsible for everything storewide, this an extremely rewarding factor of this role. As store management you are responsible for all of the stores front and back of house operations. This includes all admin duties e.g.: delivery management, cash handling, administration and banking procedure. You will uphold the Skinnydip ethos and strive to meet our customer’s exceptional standards. Every Skinnydip store is unique and as Store Manager you will have opportunities to be creative and innovative in how you promote your store through regular communication with head office. 

Hours: 40 hours per week

Responsibilities:

  • Communicating all company directives and training to further employees in a clear and comprehensive manner.
  • Maintain company standards at all times whilst acting as a strong role model to all staff.
  • Make weekly direct communication with Head Office in regards to banking and independently analyses financial information to identify and address fashion trends and any issues in store performance.
  • Manage stock processes, stock takes and conduct monthly checks, communicating any issues to Head Office.
  • Conduct regular Visual Merchandising updates in line with company directives.
  • Enforce full compliance of Security and Health & Safety policies storewide.
  • Manage all areas of staff development and performance such as: Reviews, Appraisals, Training and Disciplinary Actions if required.
  • Work closely with Head Office to manage recruitment processes for sales and supervisory staff and to ensure the seamless integration of new employees.
  • Organising staff rotas on a monthly basis (staff must always be able to see a month of rotas in advance)
  • Arranging necessary cover for all absences (e.g.: Sickness, Holiday, Medical appointments), monitoring all attendance matters and returning all supporting documentation.

What we need from you?

  • Experience managing a fast paced fashion environment.
  • Commercially focused and can demonstrate entrepreneurial skill in driving sales.
  • Able to inspire, motivate and lead all team members to create a positive work environment.
  • Committed to delivering outstanding customer experiences and upholding Skinnydip brand values, whilst acting as a strong role model to all staff.
  • Passionate about maintaining high standards across merchandising, stock retention, staff development and customer service.
  • You must a strong communicator, a self-starter and constantly receptive to change.
  • Capable of making fast paced decisions and an aptitude for problem solving.
  • Passionate about everything Skinnydip.

How to apply?

Please email your CV to joinretail@skinnydiplondon.com

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PT Concession Assistant - Oxford Circus Topshop

concession / london / part time / permanent / store

We are looking for experienced and enthusiastic Brand Ambassadors to join our Oxford Circus Topshop Concession.

Our Brand Ambassadors are responsible for ensuring that our customers have a fantastic experience upon visiting our Concessions. They will be trained to be an expert in our products, so they can offer genuine, informed and impartial advice to our customers. They will have opportunities to learn about all aspects of the store from stock management to visual merchandising.

Hours: 16 hours per week

Responsibilities:

  • Maintaining immaculate visual standards.
  • Greeting each and every customer who enters the store.
  • Assisting our customers in finding products.
  • Delivering exceptional customer service.
  • Processing deliveries and managing stock rotation.
  • Keeping up-to-date with Skinnydip products and services.
  • Processing payments and dealing with customer refunds and exchanges.
  • Keeping up to date with new product areas and promotions
  • Replenishing the stands and keeping the store tidy & clean.
  • Sending daily reports to head office retail team.

What we need from you?

  • Warm, friendly and engaging.
  • Committed to high quality customer service.
  • Team players and ready to get stuck in.
  • Keen to learn and will to take on new challenges.
  • Passionate about maintaining high in store standards.
  • Capable of making fast paced decisions.
  • Confident and willing to use initiative.
  • Passionate about Skinnydip.

How to apply?

Please email your CV to joinconcessions@skinnydiplondon.com

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Customer Service Manager

customer service / full time / head office / permanent

A fantastic opportunity has arisen for an experienced Customer Service Manager to join Skinnydip! We are looking for a talented individual to join and lead the Customer Service team. You will be responsible for a small team and you will oversee all customer communications, managing returns and ensuring customer satisfaction.

Responsibilities:

  • Provide hands on day to day leadership and support to the Customer Service team to enable them to effectively support customer requirements and demand.
  • Provide training and guidance to a team of customer service representatives encouraging them to work to the best of their ability whilst delivering a high standard of customer service.
  • Going above and beyond for customers to improve customer experience with Skinnydip to encourage repeat visitors – thinking creatively about ways to optimise all customer experiences.
  • Monitoring all customer interactions and creating reports analyzing the service that is being provided to customers.
  • Setting individual and team targets for all representatives to help maximize performance
  • Investigate and solve customer’s problems that may be passed on by Customer Service Representatives.
  • Improve customer service procedures, policies and standards in the department and across the business ensuring we are always putting the customer first.
  • Ensure representatives are keeping accurate records of all correspondence with customers and monitoring any trends.
  • Securely recording customer data, ensuring all information & financial records are kept private and secure – where necessary making sure we are GDPR compliant.
  • Ensure we are following communication procedures and guidelines.
  • Being a problem solver to help frustrated customers and to turn their experience into a positive one.
  • Master our internal management system to efficiently and effectively help our customers.

What we need from you?

  • Experience running a small team of Customer Service Representatives, responsible for their, training and development.
  • Extensive understanding of Customer Service CRM systems and programmes.
  • Outstanding written/email skills; able to write content and communicate in a clear, well-written style in keeping with Skinnydip brand guidelines.
  • Excellent oral/telephone communication and inter-personal skills; able to form effective relationships with customers and employees.
  • Additional languages advantageous.
  • Ability to effectively handle all types of customer enquiry from product assistance to complaints.
  • Highly skilled operating with Microsoft Office packages, specifically Excel.
  • A genuine desire and enjoyment in helping customers and championing our service and values.
  • You must possess high levels of accuracy paired with impeccable attention to detail.
  • A positive, enthusiastic, and motivated individual capable of inspiring a team.

How to apply?

Please email your CV to joincustomerservice@skinnydiplondon.com

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