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Visual Merchandising Administrator

full time / visual merchandising

We are looking for a Visual Merchandising Administrator to join the Skinnydip team. The role involves being responsible for all store communications, administrating and implementing of visual merchandising guidelines, sale analysis and general office duties.

Responsibilities:

  • Administrate and update the Skinnydip Visual Merchandising handbook, seeking guidance and approval from the Retail Design and Visual Manager as necessary. Create layout plans and seasonal guides to utilise the company’s Basic Principles of Visual Merchandising to maximise sales, tracking and noting sales performance.
  • Ensure that all displays follow the Visual Merchandising guidelines, chase and follow up on any displays that are not up to standard.
  • Maintain store linear and density guides; updating these to take note of new store/fixture developments.
  • Generate reports based on sales to be knowledgeable on key areas in stores and key products. Equally noticing lines that are underperforming; providing solutions for any underperforming areas in store and moving things around accordingly.
  • Communicate with Retail Designers the need for extra fixtures/opportunities to increase product offering.
  • Be aware of product launches that require new Visual Merchandising strategies (i.e. clothing), presenting ideas to the Retail Design and Visual Manager for approval.
  • Ensure that preparations are made for the launch of new categories among product display, window display, graphics, imagery, and liaising with any other relevant teams.
  • Manage Window Display calendar, liaising with graphic designers and retail design teams to ensure windows are implemented to the highest standard.
  • Be commercially aware of product sales across the business, making informed decisions on any Visual Merchandising in store/in concessions.
  • Create monthly updates on micro trends to maintain store knowledge and interest.
  • Visit stores regularly to assess standards, following up on any actions generated from these visits.
  • Create presentations for Store Managers, providing training on basic principles and expectations.
  • Manage the ordering and organisation of all display materials, ensuring each store is fully stocked with appropriate equipment.
  • Oversee the merchandising of new stores and remodels.
  • Generate planograms for all stores to provide guidance on practical implementation of all displays.
  • Ensure that all stores are prepared for sale periods and promotions. Organise floor moves to ensure sale lines are displayed to maximise impact and stores are supplied with all sale materials in good time prior to the launch of sale.
  • To receive weekly photos of each store and review brand standards are being followed.

 Role Expectations:

To have a full understanding of Visual Merchandising techniques and utilizing them to maximise sales in stores.

  • Attending and leading weekly update meetings with Retail Design and Visual Manager and Retail Director to give clear updates on figures and critical paths.
  • The ability to communicate well with stores, suppliers and other departments.
  • To be self-led and self-motivated to efficiently support visual needs across the business.
  • To be a point of contact for any Visual Merchandising queries from other members of staff.
  • To effectively manage your time, setting clear timelines and ensuring all deadlines are kept.
  • Ensuring information is shared with the Retail and Store teams as needed to ensure clarity amongst staff.

Requirements:

  • Relevant Retail experience.
  • Strong interest in fashion and Visual Merchandising.
  • Intermediate experience of Microsoft Office admin packages such as Word and Excel.

How to apply?

Please email your CV to: joinmerchandising@skinnydiplondon.com

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Customer Service Representative- Temp to Perm

temporary

We are looking for a customer service representative to join the Skinnydip team. The role involves being responsible for all customer communications, managing returns and general office duties including handling incoming and outgoing post.

Hours: Monday to Friday: 2 week rota (8:00am-4.30pm / 9:00am-5:30pm) Saturdays 9.30-5:00pm (only during busy periods with time off in the week)

Please note this is a temporary role for 7 months with the view of becoming permanent.

Key Responsibilities:

  • Communicating with customers via live chat
  • Resolving customer issues within initial communications, ensuring customer satisfaction.
  • Issuing refunds and replacement orders
  • Managing incoming and outgoing post 
  • Keeping accurate records of correspondence with customers and noting trends in inquiries
  • Liaising with the Warehouse, third-party couriers and in-house specialist teams to resolve customer queries

Key Skills:

  • Flexibility
  • Highly organised
  • Self-motivated
  • Previous experience in a similar role (desirable)

How to apply:

Please email your CV to: joincustomerservice@skinnydiplondon.com

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PT- Concession Assistant- Leeds White Rose

concession / part time

Our Concession Ambassadors are a huge part of our family and are a massive influence on the success of Skinnydip. The role is focused on taking full ownership of the concession you are based in whilst also building strong relationships with host store management and team members.

 As Concession Ambassador, you are expected to be:

  • Passionate about visual merchandising
  • Warm, friendly and engaging
  • Keen to learn and will to take on new challenges
  • Capable of making fast paced decisions
  • Confident and willing to use initiative
  • Passionate about the brand

Hours: 4 Hours per week

Your responsibilities include, but are not limited to:

  • Sending photos via Whatsapp of all sides of your concession at the start and end of your shifts
  • Keeping the concession stands clean and well maintained to best represent the brand
  • Replenishing the concession
  • Processing deliveries and managing stock rotation
  • Maintaining visual merchandising and following guidelines as directed by Head Office
  • Greeting and assisting customers who are shopping the concession
  • Keeping up-to-date with Skinnydip products
  • Building a strong working relationship with host store management and team members
  • Communicating changes and events within host store and local town

How to apply?

Please send your CV to: joinconcessions@skinnydiplondon.com

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PT Concession Assistant- Topshop Leeds Trinity

concession / leeds / topshop

Our Concession Ambassadors are a huge part of our family and are a massive influence on the success of Skinnydip. The role is focused on taking full ownership of the concession you are based in whilst also building strong relationships with host store management and team members.

 As Concession Ambassador, you are expected to be:

  • Passionate about visual merchandising
  • Warm, friendly and engaging
  • Keen to learn and will to take on new challenges
  • Capable of making fast paced decisions
  • Confident and willing to use initiative
  • Passionate about the brand

Hours: 8 Hours per week

Your responsibilities include, but are not limited to:

  • Sending photos via Whatsapp of all sides of your concession at the start and end of your shifts
  • Keeping the concession stands clean and well maintained to best represent the brand
  • Replenishing the concession
  • Processing deliveries and managing stock rotation
  • Maintaining visual merchandising and following guidelines as directed by Head Office
  • Greeting and assisting customers who are shopping the concession
  • Keeping up-to-date with Skinnydip products
  • Building a strong working relationship with host store management and team members
  • Communicating changes and events within host store and local town

How to apply?

Please send your CV to: joinconcessions@skinnydiplondon.com

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PT Brand Ambassador- Lakeside

lakeside

We are looking for experienced and enthusiastic Brand Ambassadors to join our Lakeside Store.

The Brand Ambassador is responsible for ensuring that our customers have a fantastic experience in store. They will be trained to be an expert in our products, so they can offer genuine, informed and impartial advice to our customers. They will have opportunities to learn about all aspects of the store from stock management to cash handling.

Hours: 12 hours. 

Responsibilities:

  • Maintaining immaculate visual standards.
  • Greeting each and every customer who enters the store.
  • Assisting our customers in finding products.
  • Delivering exceptional customer service.
  • Processing deliveries and managing stock rotation.
  • Keeping up-to-date with Skinnydip products and services.
  • Processing payments and dealing with customer refunds and exchanges.
  • Keeping up to date with new product areas and promotions
  • Replenishing the stands and keeping the store tidy & clean.
  • Sending daily reports to head office retail team.

What we need from you?

  • Warm, friendly and engaging.
  • Committed to high quality customer service.
  • Team players and ready to get stuck in.
  • Keen to learn and will to take on new challenges.
  • Passionate about maintaining high in store standards.
  • Capable of making fast paced decisions.
  • Confident and willing to use initiative.
  • Passionate about Skinnydip.

How to apply?

Please send your CV to: lakeside.manager@skinnydiplondon.com

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Nail Technician- Brent Cross

We have many exciting opportunities for Nail Technicians to work in our Instafamous Nail Club. The Nail Club partners with some of the world’s best brands such as CND Shellac, Artistic Dip, Smith & Cult, Nailberry and more. You will be responsible for providing clients with the ultimate experience of high quality treatments. From Manicures and Pedicures through to Nail Art, Extensions and Gel nails.

Location: Nail Club - Located in Skinnydip Store, Brent Cross.

Hours: 37.5 hours per week or 24 hours per week- flexibility over the week on what days are worked.

Responsibilities:

  • Providing high quality treatments whilst engaging with each and every client.
  • Displaying creativity and flair when applying nail art and polish.
  • Able to advise clients with nail and after care advice.
  • Working to targets and time restraints, constantly multitasking to provide unrivalled service.
  • Actively partnering with other team members to ensure clients have luxury service.
  • Promoting brand and offers, upselling services to clients.

What we need from you?

  • Excellent customer service skills are crucial at Nail Club.
  • Ability to build a strong client base is crucial.
  • Passion for nails and knowledge of all products and services.
  • Friendly, helpful, polite.
  • Knows their way around a good Instagram feed, savvy content creation skills and the opportunity to see your content on our social
  • Qualified Nail Technician (NVQ 2 or equivalent).
  • Experience of 3 years minimum.
  • Confident with Natural nails and Gel treatment.
  • Reliable and accommodating.
  • Immaculate personal presentation.

How to apply?

Please email your CV and examples of your work to joinretail@skinnydiplondon.com

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Store Manager- Westfield White City

full time / store manager / white city

We are looking for a Store Manager to run our Westfield White City Store.

The Store Manager is responsible for overseeing the day to day organisation and smooth running of their store. Store Managers contribute to the successful financial growth of the company by ensuring customer service and visual standards exceed all expectations. As an experienced motivator, you will oversee the development of all team members, ensuring exceptional results whilst maintaining procedural excellence.

Ultimately, you will be responsible for everything storewide, this an extremely rewarding factor of this role. As store management you are responsible for all of the stores front and back of house operations. This includes all admin duties e.g.: delivery management, cash handling, administration and banking procedure. You will uphold the Skinnydip ethos and strive to meet our customer’s exceptional standards. Every Skinnydip store is unique and as Store Manager you will have opportunities to be creative and innovative in how you promote your store through regular communication with head office. 

Hours: 40 hours per week 

Responsibilities:

  • Communicating all company directives and training to further employees in a clear and comprehensive manner.
  • Maintain company standards at all times whilst acting as a strong role model to all staff.
  • Make weekly direct communication with Head Office in regard to banking and independently analyses financial information to identify and address fashion trends and any issues in store performance.
  • Manage stock processes, stock takes and conduct monthly checks, communicating any issues to Head Office.
  • Conduct regular Visual Merchandising updates in line with company directives.
  • Enforce full compliance of Security and Health & Safety policies storewide.
  • Manage all areas of staff development and performance such as: Reviews, Appraisals, Training and Disciplinary Actions if required.
  • Work closely with Head Office to manage recruitment processes for sales and supervisory staff and to ensure the seamless integration of new employees.
  • Organising staff rotas on a monthly basis (staff must always be able to see a month of rotas in advance)
  • Arranging necessary cover for all absences (e.g.: Sickness, Holiday, Medical appointments), monitoring all attendance matters and returning all supporting documentation.

What we need from you?

  • Experience managing a fast-paced fashion environment.
  • Commercially focused and can demonstrate entrepreneurial skill in driving sales.
  • Able to inspire, motivate and lead all team members to create a positive work environment.
  • Committed to delivering outstanding customer experiences and upholding Skinnydip brand values, whilst acting as a strong role model to all staff.
  • Passionate about maintaining high standards across merchandising, stock retention, staff development and customer service.
  • You must a strong communicator, a self-starter and constantly receptive to change.
  • Capable of making fast paced decisions and an aptitude for problem solving.
  • Passionate about everything Skinnydip.

 How to apply?

Please email your CV to: joinretail@skinnydiplondon.com

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PRODUCT PHOTOGRAPHER / RETOUCHER

full time

We are looking for a Photographer/ Retoucher to join our busy Head Office.

Role Responsibilities:

  • Shooting, processing and retouching product imagery to a daily minimum target
  • Shooting, processing and retouching ecommerce model photography in the house style every month with the Imagery and Content Manager
  • Shooting social media shoots once a month with influencers to create extra content
  • Work alongside the team to create high quality and consistent images for ecommerce
  • Ensuring colour between images and the physical product is consistent across collections and matches back to product
  • Retouching still product images to a high standard
  • Ensuring imagery is finalised in line with the product launch schedule and meeting any required deadlines
  • Maintain brand consistency across all product ranges
  • Maintain high standards of shooting and ensure we are able to deliver imagery to clients specifications as well as our own
  • Shoot creative still life briefs delivered by the Imagery and Content Manager to update various marketing channels throughout the business
  • Regularly reviewing image at point of go live to ensure products are being presented to the customer at the highest standard and take action where necessary
  • Carry out ad-hoc duties for the creative teams as and when necessary

Administration:

  • Run a shoot schedule to ensure we are on track with delivery of images
  • Manage and maintain the in-house equipment
  • Ensuring all folders are organised and managed efficiently, making sure that all imagery is named correctly and is easy to locate

 Communication:

  • Develop and maintain excellent working relationships with the team and other departments within the company
  • Ensuring that samples are organised effectively for the department, requesting the necessary samples from other departments as and when necessary
  • Ability and readiness to interface with all levels and departments within the company

Research & Brand Awareness:

  • Showing initiative and creativity within the team
  • Lead imagery reviews, competitor analysis and being proactive in making improvements and changes to imagery
  • Being constantly aware of what else is in the marketplace across all channels and feeding back relevant information and ideas
  • Researching what competitors are doing to make sure we are staying ahead of the marketplace
  • Bringing new ideas and understanding how these could be implemented for Skinnydip whilst keeping within the brand guidelines

 

    How to apply?

    Please send your CV to: joinecommerce@skinnydiplondon.com

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    Concession Coordinator

    concession / full time

    We are looking for a Concession Coordinator to join our London Head Office, you will assist in managing Skinnydip Concession division. The role is pivotal to the running of our concession business. The ideal candidate will be passionate about retail and thrive on working within a fast-paced environment.

    Your responsibilities:

    • Assume responsibility for the success ofconcessions within your areas, meeting and exceeding sales targets at every opportunity.
    • Providing sales information and store feedback in the weekly retail meeting. Ensuring that you have information available for all concessions reporting to you.
    • Creating visual merchandising packs to communicate visual guidelines and updates to all concessions.
    • Monitoring the location of Skinnydip fixtures in stores, making sure that the fixture is in the best location to maximise sales opportunities.
    • Visiting stores to build relationships with store management and increase performance.
    • Liaising with the allocation & merchandising to ensure your concessions are receiving the strongest stock package for each location.
    • Organising sale launches and promotional activities.
    • Assisting with new concession launches, making sure preparations are made accordingly.
    • Recruitment for our concessions – and providing the training to those staff.

     Who are we looking for?

    • Highly organised and motivated.
    • Adaptable and flexible to travel.
    • Strong VM knowledge, practical implementation skills, and strategic planning knowledge.
    • Strong interest in current and future trends.
    • Good time management skills with the ability to prioritise tasks and work to multiple deadlines.
    • Able to take direction and be self-motivated.
    • Must be a team player.

    How to apply?

    Please email your CV to: recruitment@skinnydiplondon.com

     

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    Store Manager - Camden

    full time / london / permanent / store

    We are looking for a Store Manager to run our Camden Store. 

    The Store Manager is responsible for overseeing the day to day organisation and smooth running of their store. Store Managers contribute to the successful financial growth of the company by ensuring customer service and visual standards exceed all expectations. As an experienced motivator, you will oversee the development of all team members, ensuring exceptional results whilst maintaining procedural excellence.

    Ultimately, you will be responsible for everything storewide, this an extremely rewarding factor of this role. As store management you are responsible for all of the stores front and back of house operations. This includes all admin duties e.g.: delivery management, cash handling, administration and banking procedure. You will uphold the Skinnydip ethos and strive to meet our customer’s exceptional standards. Every Skinnydip store is unique and as Store Manager you will have opportunities to be creative and innovative in how you promote your store through regular communication with head office. 

    Hours: 40 hours per week

    Responsibilities:

    • Communicating all company directives and training to further employees in a clear and comprehensive manner.
    • Maintain company standards at all times whilst acting as a strong role model to all staff.
    • Make weekly direct communication with Head Office in regards to banking and independently analyses financial information to identify and address fashion trends and any issues in store performance.
    • Manage stock processes, stock takes and conduct monthly checks, communicating any issues to Head Office.
    • Conduct regular Visual Merchandising updates in line with company directives.
    • Enforce full compliance of Security and Health & Safety policies storewide.
    • Manage all areas of staff development and performance such as: Reviews, Appraisals, Training and Disciplinary Actions if required.
    • Work closely with Head Office to manage recruitment processes for sales and supervisory staff and to ensure the seamless integration of new employees.
    • Organising staff rotas on a monthly basis (staff must always be able to see a month of rotas in advance)
    • Arranging necessary cover for all absences (e.g.: Sickness, Holiday, Medical appointments), monitoring all attendance matters and returning all supporting documentation.

    What we need from you?

    • Experience managing a fast paced fashion environment.
    • Commercially focused and can demonstrate entrepreneurial skill in driving sales.
    • Able to inspire, motivate and lead all team members to create a positive work environment.
    • Committed to delivering outstanding customer experiences and upholding Skinnydip brand values, whilst acting as a strong role model to all staff.
    • Passionate about maintaining high standards across merchandising, stock retention, staff development and customer service.
    • You must a strong communicator, a self-starter and constantly receptive to change.
    • Capable of making fast paced decisions and an aptitude for problem solving.
    • Passionate about everything Skinnydip.

    How to apply?

    Please email your CV to joinretail@skinnydiplondon.com

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