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Supervisor- Westfield White City

full time / white city

We are looking for a Supervisor to support the running of our Westfield White City store.

The main objective of Supervisor is to lead by example and provide support to Brand ambassadors and the store manager. You personally strive to be the best, seeking out all development opportunities available. You demonstrate an ability to react quickly to situations and deliver as pace. You will assist the Store Manager in all of the stores front and back of house operations. This includes all admin duties e.g.: delivery management, cash handling, administration and banking procedure. You will uphold the Skinnydip ethos and strive to meet our customer’s exceptional standards.

Hours: 40 Hours per week

Responsibilities:

  • Support the Store Manager by motivating the team, driving sales and service whilst offering the very highest standards of customer service.
  • Delivering exceptional service at all time, supporting the store to build a strong client base and great customer rapport.
  • Act as a role model and promote the Skinnydip brand image at all times
  • You ensure all company policies and procedures are adhered by yourself and all Brand Ambassadors
  • Ensure that the highest standards of housekeeping and merchandising are upheld in store.
  • Partner with store management set all goal expectations and KPI’s and deliver performance feedback.
  • Be aware of all Health & Safety policies storewide.
  • Have an awareness of the local market and develop customer opportunities.
  • Maintain an open line of communication regarding store feedback and performance on sales, trends and products in store.
  • Additional duties as required.

What we need from you?

  • You are commercial, fashion orientated and a natural role model with a flair for fashion.
  • Able to inspire, motivate and lead a team.
  • Committed to high quality customer service and passionate about maintaining high standards
  • Capable of making fast paced decisions.
  • Experience in supervisory retail role.
  • Experience working in airport trade highly advantageous.
  • Seek opportunities and areas to improve.
  • Always encouraging the team to drive the business forward.

How to apply?

Please send your CV to: whitecity.manager@skinnydiplondon.com

 

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Customer Service Representative

customer service / full time / head office

We are looking for a  Customer Service Representative to join our Skinnydip Head Office Customer Service Team. Our ideal candidate will have a passion for customer service and a natural ability to be proactive. You must have extensive customer service experience in a range of service areas, a warm and approachable personality, paired with a “can do” attitude. You will have effective conflict resolution skills and must be comfortable with a fast paced and service led environment.

Responsibilities:

  • Resolving customer issues within initial communications, ensuring customer satisfaction.
  • Going above and beyond for customers to improve customer experience with Skinnydip to encourage repeat visitors.
  • Communicating with customers across different platforms including telephone, email and live chat.
  • General customer service administration (refunds & exchanges).
  • Maintaining accurate records and noting trends with enquires.
  • Managing incoming and outgoing post and recording all relevant information.
  • Preparing meeting rooms for external meetings.
  • Front of house (Meet and greet visitors).

What we need from you?

  • Experience in resolving customer requests and enquiries is essential.
  • A strong communicator, effectively communicating both verbally and in writing to customers and internal stakeholders in the business.
  • Direct experience in a Head Office Customer Service Team.
  • Knowledge of a retail business advantageous.
  • Experience managing multiple tasks simultaneously and comfortable prioritising your to-do list.
  • Confidence in navigating multiple I.T systems.
  • Available to work flexible to work shifts when necessary.
  • Passionate about all things Skinnydip, you will be a fountain of knowledge to our customers.

How to apply?

If you are available immediately please email your CV to: joincustomerservice@skinnydiplondon.com

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PT Brand Ambassador- Camden

camden / part time

We are looking for experienced and enthusiastic Brand Ambassadors to join our Camden Store.

The Brand Ambassador is responsible for ensuring that our customers have a fantastic experience in store. They will be trained to be an expert in our products, so they can offer genuine, informed and impartial advice to our customers. They will have opportunities to learn about all aspects of the store from stock management to cash handling.

Hours:  35 hours per week 

Responsibilities:

  • Maintaining immaculate visual standards.
  • Greeting each and every customer who enters the store.
  • Assisting our customers in finding products.
  • Delivering exceptional customer service.
  • Processing deliveries and managing stock rotation.
  • Keeping up-to-date with Skinnydip products and services.
  • Processing payments and dealing with customer refunds and exchanges.
  • Keeping up to date with new product areas and promotions
  • Replenishing the stands and keeping the store tidy & clean.
  • Sending daily reports to head office retail team.

What we need from you?

  • Warm, friendly and engaging.
  • Committed to high quality customer service.
  • Team players and ready to get stuck in.
  • Keen to learn and will to take on new challenges.
  • Passionate about maintaining high in store standards.
  • Capable of making fast paced decisions.
  • Confident and willing to use initiative.
  • Passionate about Skinnydip.

How to apply?

Please email your CV to: camden.manager@skinnydiplondon.com

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PT Brand Ambassador- Nottingham- Xmas temp

nottingham / part time

We are looking for experienced and enthusiastic Brand Ambassadors to join our Nottingham Store.

The Brand Ambassador is responsible for ensuring that our customers have a fantastic experience in store. They will be trained to be an expert in our products, so they can offer genuine, informed and impartial advice to our customers. They will have opportunities to learn about all aspects of the store from stock management to cash handling.

Hours: 20 hours per week xmas temp. 

Responsibilities:

  • Maintaining immaculate visual standards.
  • Greeting each and every customer who enters the store.
  • Assisting our customers in finding products.
  • Delivering exceptional customer service.
  • Processing deliveries and managing stock rotation.
  • Keeping up-to-date with Skinnydip products and services.
  • Processing payments and dealing with customer refunds and exchanges.
  • Keeping up to date with new product areas and promotions
  • Replenishing the stands and keeping the store tidy & clean.
  • Sending daily reports to head office retail team.

What we need from you?

  • Warm, friendly and engaging.
  • Committed to high quality customer service.
  • Team players and ready to get stuck in.
  • Keen to learn and will to take on new challenges.
  • Passionate about maintaining high in store standards.
  • Capable of making fast paced decisions.
  • Confident and willing to use initiative.
  • Passionate about Skinnydip.

 How to apply?

Please email your CV to: nottingham.manager@skinnydiplondon.com

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Maintenance Technician

full time / warehouse

We are looking for a full time Maintenance Technician with at least 1 years’ experience in a similar role. Day to day you will be assisting on store maintenance and shop fitting. Experience within retail store maintenance and previous experience as a handyman or contractor would be advantageous.

Responsibilities:

  • Receiving, moving, checking and storing incoming goods/materials.
  • Help to utilise warehouse space for incoming goods/materials.
  • Moving and organising materials between different warehouse departments.
  • Checking and inspecting materials received.
  • Marking out and cutting wood, metal, glass and plastic to make units and fittings in a workshop.
  • Estimating material quantities and costs for shop fits or updates to existing stores or fixtures.
  • Completion of required construction works such as raising stud walls, installing shelves, building plinths/ storage when required.
  • Decorative tasks such as painting, tiling or wallpapering.
  • Fit out of new stores/refit of old stores when updated.
  • Measuring and setting out jobs on site.
  • Collecting materials from suppliers/delivering fixtures and props to stores.
  • Store maintenance works (repairing broken shelves, counters, repaint dirty walls, etc).

What we need from you?

  • Practical experience using power tools.
  • The ability to work quickly and pay close attention to detail.
  • Building/construction skills.
  • Compliant with health & safety procedures.
  • Ability to follow technical drawings, plans and written or spoken instructions.
  • Experience driving a van – Full Clean UK Driving License

How to apply?

 please send us CV to: joinwarehouse@skinnydiplondon.com

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PT Concession Assistant- Topshop Leeds Trinity

concession / leeds / topshop

Our Concession Ambassadors are a huge part of our family and are a massive influence on the success of Skinnydip. The role is focused on taking full ownership of the concession you are based in whilst also building strong relationships with host store management and team members.

 As Concession Ambassador, you are expected to be:

  • Passionate about visual merchandising
  • Warm, friendly and engaging
  • Keen to learn and will to take on new challenges
  • Capable of making fast paced decisions
  • Confident and willing to use initiative
  • Passionate about the brand

Hours: 8 Hours per week

Your responsibilities include, but are not limited to:

  • Sending photos via Whatsapp of all sides of your concession at the start and end of your shifts
  • Keeping the concession stands clean and well maintained to best represent the brand
  • Replenishing the concession
  • Processing deliveries and managing stock rotation
  • Maintaining visual merchandising and following guidelines as directed by Head Office
  • Greeting and assisting customers who are shopping the concession
  • Keeping up-to-date with Skinnydip products
  • Building a strong working relationship with host store management and team members
  • Communicating changes and events within host store and local town

How to apply?

Please send your CV to: joinconcessions@skinnydiplondon.com

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PT Concession Assistant- Topshop Swansea

concession / swansea / topshop

Our Concession Ambassadors are a huge part of our family and are a massive influence on the success of Skinnydip. The role is focused on taking full ownership of the concession you are based in whilst also building strong relationships with host store management and team members.

 As Concession Ambassador, you are expected to be:

  • Passionate about visual merchandising
  • Warm, friendly and engaging
  • Keen to learn and will to take on new challenges
  • Capable of making fast paced decisions
  • Confident and willing to use initiative
  • Passionate about the brand

Hours: 2 Hours per week

Your responsibilities include, but are not limited to:

  • Sending photos via Whatsapp of all sides of your concession at the start and end of your shifts
  • Keeping the concession stands clean and well maintained to best represent the brand
  • Replenishing the concession
  • Processing deliveries and managing stock rotation
  • Maintaining visual merchandising and following guidelines as directed by Head Office
  • Greeting and assisting customers who are shopping the concession
  • Keeping up-to-date with Skinnydip products
  • Building a strong working relationship with host store management and team members
  • Communicating changes and events within host store and local town

How to apply?

Please send your CV to: joinconcessions@skinnydiplondon.com

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PT Concession Assistant- Topshop Worthing

concession / topshop / worthing

Our Concession Ambassadors are a huge part of our family and are a massive influence on the success of Skinnydip. The role is focused on taking full ownership of the concession you are based in whilst also building strong relationships with host store management and team members.

 As Concession Ambassador, you are expected to be:

  • Passionate about visual merchandising
  • Warm, friendly and engaging
  • Keen to learn and will to take on new challenges
  • Capable of making fast paced decisions
  • Confident and willing to use initiative
  • Passionate about the brand

Hours: 2 Hours per week

Your responsibilities include, but are not limited to:

  • Sending photos via Whatsapp of all sides of your concession at the start and end of your shifts
  • Keeping the concession stands clean and well maintained to best represent the brand
  • Replenishing the concession
  • Processing deliveries and managing stock rotation
  • Maintaining visual merchandising and following guidelines as directed by Head Office
  • Greeting and assisting customers who are shopping the concession
  • Keeping up-to-date with Skinnydip products
  • Building a strong working relationship with host store management and team members
  • Communicating changes and events within host store and local town

How to apply?

Please send your CV to: joinconcessions@skinnydiplondon.com

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PT Brand Ambassador- Brent Cross

brent cross

We are looking for experienced and enthusiastic Brand Ambassadors to join our Brent Cross Store.

The Brand Ambassador is responsible for ensuring that our customers have a fantastic experience in store. They will be trained to be an expert in our products, so they can offer genuine, informed and impartial advice to our customers. They will have opportunities to learn about all aspects of the store from stock management to cash handling.

Hours: 12 hours per week. 

Responsibilities:

  • Maintaining immaculate visual standards.
  • Greeting each and every customer who enters the store.
  • Assisting our customers in finding products.
  • Delivering exceptional customer service.
  • Processing deliveries and managing stock rotation.
  • Keeping up-to-date with Skinnydip products and services.
  • Processing payments and dealing with customer refunds and exchanges.
  • Keeping up to date with new product areas and promotions
  • Replenishing the stands and keeping the store tidy & clean.
  • Sending daily reports to head office retail team.

What we need from you?

  • Warm, friendly and engaging.
  • Committed to high quality customer service.
  • Team players and ready to get stuck in.
  • Keen to learn and will to take on new challenges.
  • Passionate about maintaining high in store standards.
  • Capable of making fast paced decisions.
  • Confident and willing to use initiative.
  • Passionate about Skinnydip.

How to apply?

Please email your CV to: joinretail@skinnydiplondon.com

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Store Manager- Norwich

full time / norwich

We are looking for a Store Manager to run our Norwich Store.

The Store Manager is responsible for overseeing the day to day organisation and smooth running of their store. Store Managers contribute to the successful financial growth of the company by ensuring customer service and visual standards exceed all expectations. As an experienced motivator, you will oversee the development of all team members, ensuring exceptional results whilst maintaining procedural excellence.

Ultimately, you will be responsible for everything storewide, this an extremely rewarding factor of this role. As store management you are responsible for all of the stores front and back of house operations. This includes all admin duties e.g.: delivery management, cash handling, administration and banking procedure. You will uphold the Skinnydip ethos and strive to meet our customer’s exceptional standards. Every Skinnydip store is unique and as Store Manager you will have opportunities to be creative and innovative in how you promote your store through regular communication with head office. 

Hours: 40 hours per week 

Responsibilities:

  • Communicating all company directives and training to further employees in a clear and comprehensive manner.
  • Maintain company standards at all times whilst acting as a strong role model to all staff.
  • Make weekly direct communication with Head Office in regard to banking and independently analyses financial information to identify and address fashion trends and any issues in store performance.
  • Manage stock processes, stock takes and conduct monthly checks, communicating any issues to Head Office.
  • Conduct regular Visual Merchandising updates in line with company directives.
  • Enforce full compliance of Security and Health & Safety policies storewide.
  • Manage all areas of staff development and performance such as: Reviews, Appraisals, Training and Disciplinary Actions if required.
  • Work closely with Head Office to manage recruitment processes for sales and supervisory staff and to ensure the seamless integration of new employees.
  • Organising staff rotas on a monthly basis (staff must always be able to see a month of rotas in advance)
  • Arranging necessary cover for all absences (e.g.: Sickness, Holiday, Medical appointments), monitoring all attendance matters and returning all supporting documentation.

What we need from you?

  • Experience managing a fast-paced fashion environment.
  • Commercially focused and can demonstrate entrepreneurial skill in driving sales.
  • Able to inspire, motivate and lead all team members to create a positive work environment.
  • Committed to delivering outstanding customer experiences and upholding Skinnydip brand values, whilst acting as a strong role model to all staff.
  • Passionate about maintaining high standards across merchandising, stock retention, staff development and customer service.
  • You must a strong communicator, a self-starter and constantly receptive to change.
  • Capable of making fast paced decisions and an aptitude for problem solving.
  • Passionate about everything Skinnydip.

How to apply?

Please send your CV to joinretail@skinnydiplondon.com

 

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