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PT Brand Ambassador - Nottingham

nottingham / part time / permanent / store

We are looking for part time Brand Ambassadors to join our Victoria Centre, Nottingham store.

Brand Ambassadors are responsible for ensuring that our customers have a fantastic experience in store. They will be trained to be an expert in our products, so they can offer genuine, informed and impartial advice to our customers. They will have opportunities to learn about all aspects of the store from stock management to cash handling.

Hours: 8 hours per week

Responsibilities:

  • Maintaining immaculate visual standards.
  • Greeting each and every customer who enters the store.
  • Assisting our customers in finding products.
  • Delivering exceptional customer service.
  • Processing deliveries and managing stock rotation.
  • Keeping up-to-date with Skinnydip products and services.
  • Processing payments and dealing with customer refunds and exchanges.
  • Keeping up to date with new product areas and promotions
  • Replenishing the stands and keeping the store tidy & clean.
  • Sending daily reports to head office retail team.

What we need from you?

  • Warm, friendly and engaging.
  • Committed to high quality customer service.
  • Team players and ready to get stuck in.
  • Keen to learn and will to take on new challenges.
  • Passionate about maintaining high in store standards.
  • Capable of making fast paced decisions.
  • Confident and willing to use initiative.
  • Passionate about Skinnydip.

How to apply?

Please email your CV to recruitment@skinnydiplondon.com

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PT Concession Assistant - Oxford Circus Topshop

concession / part time / permanent / topshop

We are looking for a part time Concession Assistant to join our Oxford Circus Topshop Concession.

The Concession Assistant is responsible for ensuring that customers have a fantastic Skinnydip experience in store. They will be trained to be an expert in our products, so they can offer genuine, informed and impartial advice to our customers. They will have opportunities to learn about all aspects of the store from stock management to cash handling.

Hours: 16 hours per week

Responsibilities:

  • Maintaining immaculate visual standards.
  • Greeting each and every customer who enters the store.
  • Assisting our customers in finding products.
  • Delivering exceptional customer service.
  • Processing deliveries and managing stock rotation.
  • Keeping up-to-date with Skinnydip products and services.
  • Processing payments and dealing with customer refunds and exchanges.
  • Keeping up to date with new product areas and promotions
  • Replenishing the stands and keeping the store tidy & clean.
  • Sending daily reports to head office retail team.

What we need from you?

  • Warm, friendly and engaging.
  • Committed to high quality customer service.
  • Team players and ready to get stuck in. 
  • Keen to learn and will to take on new challenges.
  • Passionate about maintaining high in store standards.
  • Capable of making fast paced decisions.
  • Confident and willing to use initiative.
  • Passionate about Skinnydip.

How to apply?

Please email your CV to recruitment@skinnydiplondon.com

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Store Manager - Norwich

full time / norwich / permanent / store

We are looking for a Store Manager to run our Intu Chapelfield, Norwich Store. 

The Store Manager is responsible for overseeing the day to day organisation and smooth running of their store. Store Managers contribute to the successful financial growth of the company by ensuring customer service and visual standards exceed all expectations. As an experienced motivator, you will oversee the development of all team members, ensuring exceptional results whilst maintaining procedural excellence. Ultimately, you will be responsible for everything storewide, this an extremely rewarding factor of this role. As store management you are responsible for all of the stores front and back of house operations. This includes all admin duties e.g.: delivery management, cash handling, administration and banking procedure. You will uphold the Skinnydip ethos and strive to meet our customer’s exceptional standards. Every Skinnydip store is unique and as Store Manager you will have opportunities to be creative and innovative in how you promote your store through regular communication with head office. 

Responsibilities:

  • Communicating all company directives and training to further employees in a clear and comprehensive manner.
  • Maintain company standards at all times whilst acting as a strong role model to all staff.
  • Make weekly direct communication with Head Office in regards to banking and independently analyses financial information to identify and address fashion trends and any issues in store performance.
  • Manage stock processes, stock takes and conduct monthly checks, communicating any issues to Head Office.
  • Conduct regular Visual Merchandising updates in line with company directives.
  • Enforce full compliance of Security and Health & Safety policies storewide.
  • Manage all areas of staff development and performance such as: Reviews, Appraisals, Training and Disciplinary Actions if required.
  • Work closely with Head Office to manage recruitment processes for sales and supervisory staff and to ensure the seamless integration of new employees.
  • Organising staff rotas on a monthly basis (staff must always be able to see a month of rotas in advance)
  • Arranging necessary cover for all absences (e.g.: Sickness, Holiday, Medical appointments), monitoring all attendance matters and returning all supporting documentation.

What we need from you?

  • Experience managing a fast paced fashion environment.
  • Commercially focused and can demonstrate entrepreneurial skill in driving sales.
  • Able to inspire, motivate and lead all team members to create a positive work environment.
  • Committed to delivering outstanding customer experiences and upholding Skinnydip brand values, whilst acting as a strong role model to all staff.
  • Passionate about maintaining high standards across merchandising, stock retention, staff development and customer service.
  • You must a strong communicator, a self-starter and constantly receptive to change.
  • Capable of making fast paced decisions and an aptitude for problem solving.
  • Passionate about everything Skinnydip.
  • Previous retail experience working in an airport is highly advantageous. 

How to apply?

Please email your CV to recruitment@skinnydiplondon.com

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Design Internship - Stationary & Gifting

design / full time / internship

We are looking for a design intern to work with Skinnydip's design team. This is an exciting opportunity to see how Skinnydip products are designed and see the product development process. A degree in fashion/textiles/graphics/accessories is essential. 

What will you be doing?

  • Assisting the design team with day to day tasks
  • Working on trend boards and concepts for up coming season
  • Creating spec sheets for the designs to send out to be sampled/produced
  • Work with the designers and other departments to help with small graphics
  • Helping create artworks and design concepts for collaborations and events

What do we need from you?

  • Must be experienced in Adobe programmes (Illustrator, Photoshop and Indesign)
  • Good knowledge and interest in emerging trends
  • Ability to work quickly from concept/design to finished product
  • Self motivated, organized and able to multi task
  • Keen eye for typography, layout and colour
  • A good understanding of the Skinnydip customer
  • Hand drawn skills

How to apply?

Please email your CV & Digital Portfolio to amy.stephens@skinnydiplondon.com

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Store Manager - Gatwick Airport

full time / gatwick / permanent / store

We are looking for a Store Manager to run our Gatwick Airport Kiosk.

The Store Manager is responsible for overseeing the day to day organisation and smooth running of their store. Store Managers contribute to the successful financial growth of the company by ensuring customer service and visual standards exceed all expectations. As an experienced motivator, you will oversee the development of all team members, ensuring exceptional results whilst maintaining procedural excellence. Ultimately, you will be responsible for everything storewide, this an extremely rewarding factor of this role. As store management you are responsible for all of the stores front and back of house operations. This includes all admin duties e.g.: delivery management, cash handling, administration and banking procedure. You will uphold the Skinnydip ethos and strive to meet our customer’s exceptional standards. Every Skinnydip store is unique and as Store Manager you will have opportunities to be creative and innovative in how you promote your store through regular communication with head office. 

Please note for this role we will need to request up to 5 years of referencing details and to conduct a criminal record check for you to be eligible to work on site at Gatwick Airport. Applicants must also be flexible with shift patterns due to the nature of airport trading.

Responsibilities:

  • Communicating all company directives and training to further employees in a clear and comprehensive manner.
  • Maintain company standards at all times whilst acting as a strong role model to all staff.
  • Make weekly direct communication with Head Office in regards to banking and independently analyses financial information to identify and address fashion trends and any issues in store performance.
  • Manage stock processes, stock takes and conduct monthly checks, communicating any issues to Head Office.
  • Conduct regular Visual Merchandising updates in line with company directives.
  • Enforce full compliance of Security and Health & Safety policies storewide.
  • Manage all areas of staff development and performance such as: Reviews, Appraisals, Training and Disciplinary Actions if required.
  • Work closely with Head Office to manage recruitment processes for sales and supervisory staff and to ensure the seamless integration of new employees.
  • Organising staff rotas on a monthly basis (staff must always be able to see a month of rotas in advance)
  • Arranging necessary cover for all absences (e.g.: Sickness, Holiday, Medical appointments), monitoring all attendance matters and returning all supporting documentation.

What we need from you?

  • Experience managing a fast paced fashion environment.
  • Commercially focused and can demonstrate entrepreneurial skill in driving sales.
  • Able to inspire, motivate and lead all team members to create a positive work environment.
  • Committed to delivering outstanding customer experiences and upholding Skinnydip brand values, whilst acting as a strong role model to all staff.
  • Passionate about maintaining high standards across merchandising, stock retention, staff development and customer service.
  • You must a strong communicator, a self-starter and constantly receptive to change.
  • Capable of making fast paced decisions and an aptitude for problem solving.
  • Passionate about everything Skinnydip.
  • Previous retail experience working in an airport is highly advantageous. 

How to apply?

Please email your CV to recruitment@skinnydiplondon.com

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HR Administrator - Temporary Contract

full time / head office / hr / temporary

We have an exciting opportunity for a Temporary HR Administrator to work in a fast-paced HR department. You will work closely with the HR Officer and your role will be focused on providing administrative support to the HR and Recruitment team. This opportunity will allow the right candidate scope to work in all areas of HR.

Responsibilities:

  • Support the HR Officer with starter and leavers administration, writing employment contracts, sending out offer letters, ensuring the correct right to work documentation is received, updating employment trackers
  • Support with all payroll administration processes ensuring all employee details are accurate.
  • Issuing contract amendments and coordinating leaver processes.
  • Responsible for arranging HR Officer’s diary and supporting with exit interviews, minute taking and admin support where necessary.
  • Actively assist with updates to company policy and procedures across Head Office, Warehouse, Retail and Concessions.
  • Analyzing data acquired from employee engagement surveys and processing results into presentations for the wider business.
  • Responsible for managing company benefits systems, regularly updating staff subscriptions where necessary and evaluating our benefit partners.
  • Responding to all employee queries such as; holiday entitlement, payroll and store procedure.
  • It is essential all candidates can maintain employee files and handle confidential data.
  • Having regular meetings with the HR & Recruitment team to discuss company objectives.

What do we need from you?

  • The ideal candidate will have a true passion for HR.
  • Ability to discuss HR policy, processes and expectations with all levels of seniority within the business.
  • Proven experience within an administrative role, any experience within HR would be highly advantageous.
  • You will be an extremely self-motivated and resilient individual with a strong work ethic committed to delivering the best level of service company wide.
  • Detail oriented, a strong communicator with exceptional writing skills and telephone manner.
  • Proficient in using all Microsoft packages.

How to apply?

Please email your CV to recruitment@skinnydiplondon.com

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Graphic Designer

ecommerce / full time / graphic design / head office / permanent

We are looking for a highly creative digital designer with a minimum 1 years' experience in a similar role. Experience creating banners, newsletters and engaging web content in a fashion retailer would be highly advantageous.This role will be working in a wider graphics and ecommerce team, reporting directly into the Senior Graphic Designer.

Responsibilities:

Email:

  • Working from the planned content to create all Newsletters for UK, US, flow campaigns, student and VIP campaigns.     
  • Making sure all newsletters are considered for both mobile and desktop to ensure we are optimising the user experience as much as possible
  • Communicating with e-commerce merchandiser to make sure that all collections are created in advance of newsletters to make sure we are maximising potential
  • Chasing approval on newsletter designs from Head of Department – as well as actioning all requested changes
  • Making sure all imagery is updated within the flow campaigns when new photoshoot’s take place

Store Graphics & Product Packaging

  • Designing and implement store trend /editorial imagery
  • Design vinyls for shop window displays required every 4/6 weeks
  • Design POS for concessions on request
  • Create graphics for store events in conjunction with the PR team
  • Work with a collective of UK and far east supplies to cost and produce graphics
  • Creation of innovative commerce packaging

Nail Club

  • Evolving brand pack, creating graphics and diversity
  • Required packaging development
  • Creating imagery for POS, web and social

Communication:

  • Working with the Ecommerce Merchandiser to analyse performance of banner graphics ensuring we are making relevant and required changes
  • Analysing newsletter CTR to ensure we are maximising email potential
  • Working closely with the PR & Social team to understand what events and graphics are needed
  • Working with the social team to understanding what graphics are working across social so we are making informed decisions

Research and Brand Awareness:

  • Being constantly aware of what else is in the marketplace across all channels and feeding back relevant information and ideas
  • Researching what competitors are doing to make sure we are staying ahead of the marketplace
  • Bringing new ideas and understanding how these could be implemented for Skinnydip whilst keeping within the brand guidelines

What we need from you?

  • To have a full understanding of the design and development methods used to create effective digital assets
  • An interest in fashion and graphic trends.
  • Attending and leading weekly update meetings with Head of Ecommerce to give clear updates on all current and future design work.
  • To be self-led and self-motivated in developments.
  • To be keeping track of all ongoing projects and developments.
  • To be effectively managing your time, ensuring all deadlines are kept.
  • To be creating realistic critical paths and keeping to the dates listed.
  • To be monitoring and updating progress on projects and adjusting deadlines accordingly.
  • To keep management aware of deadlines changes and development updates.
  • To be a problem solver, finding effective solutions and actioning them.

How to apply?

Please email your CV and a portfolio of your work to recruitment@skinnydiplondon.com

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Influencer & Brand Partnerships Executive

full time / london / marketing / permanent / pr

We are looking for an experienced Influencer & Brand Partnerships Executive to join our PR & Social team. Reporting directly to the PR & Social Manager to discover growth opportunities for social collaborations which support the Skinnydip brand. The ideal candidate will have direct experience in a similar role, creating new and maintaining existing relationships with brands and influencers should come second nature.

Responsibilities:

  • Identify, cultivate and maintain meaningful relationships with a broad spectrum of influencers across all channels
  • Manage a seasonal gifting programme and oversee outreach to all influencers
  • Build long term relationships with key online influencers, bloggers and models to encourage further content exposure
  • Assist in the daily management of talent, reaching out to up-and-coming influencers and ensuring all documentation is kept up to date
  • Execute paid content and partnerships from initial outreach, negotiation and final execution
  • Help project manage partnerships and activity to ensure plans are completely on time and within budget
  • Work with the Social & PR Manager to generate marketing ideas, content strategy and creative content across all areas of the business
  • Contribute to project management of campaigns including the Hate Sucks Campaign and Skinnydip Sisterhood

Planning & Analysis

  • Create & plan influencer strategy to increase brand awareness, social engagement and website traffic
  • Daily monitoring and tracking of all influencer coverage across channels ensuring all content is documented
  • Assisting in the planning and execution of all events

Communication

  • Collate & contribute data, feedback and ideas to weekly PR and Social meetings
  • Communicating with the social media team to encourage audience engagement across platforms
  • Developing and maintaining excellent relationships within the business – including liaising with different departments and teams

Research & Brand Awareness

  • Monitoring all competitor activity to ensure we are stay on the cutting edge of digital and social trends
  • Evaluate opportunities for partnerships, sponsorships and advertising on an ongoing basis
  • Proactively monitor digital influencer activity across social to report on trends, content and collaborations to get ahead of the next big movement.

What we need from you?

  • Educated to degree level in PR, Marketing or Business-related qualification or equivalent.
  • 2 years’ experience within a similar role.
  • Extensive industry understanding across brand and influencer partnerships with experience in negotiation of terms.
  • Demonstrable experience in facilitating large scale brand collaborations and supporting events etc.
  • Exposure to client meetings.
  • Strong understanding of social media platforms including: Facebook, Twitter, YouTube, Instagram, Pinterest and Tumblr.
  • Creative with strong copy writing skills and knowledge in social media trends.
  • The ideal candidate will possess strong organization skills and the ability to manage multiple projects simultaneously.
  • You will be a self-driven individual with the ability to use own initiative. A strong communicator and problem solver with outstanding presentation skills.
  • An interest in fashion/accessories/beauty/pop culture is key.

How to apply?

Please email your CV to recruitment@skinnydiplondon.com

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Customer Service Manager

customer service / ecommerce / full time / permanent

A fantastic opportunity has arisen for an experienced Customer Service Manager to join Skinnydip! We are looking for a talented individual to join and lead the Customer Service team. You will be responsible for a small team and you will oversee all customer communications, managing returns and ensuring customer satisfaction.

Responsibilities:

  • Provide hands on day to day leadership and support to the Customer Service team to enable them to effectively support customer requirements and demand.
  • Provide training and guidance to a team of customer service representatives encouraging them to work to the best of their ability whilst delivering a high standard of customer service.
  • Going above and beyond for customers to improve customer experience with Skinnydip to encourage repeat visitors – thinking creatively about ways to optimise all customer experiences.
  • Monitoring all customer interactions and creating reports analysing the service that is being provided to customers.
  • Setting individual and team targets for all representatives to help maximise performance
  • Investigate and solve customer’s problems that may be passed on by Customer Service Representatives.
  • Improve customer service procedures, policies and standards in the department and across the business ensuring we are always putting the customer first.
  • Ensure representatives are keeping accurate records of all correspondence with customers and monitoring any trends.
  • Securely recording customer data, ensuring all information & financial records are kept private and secure – where necessary making sure we are GDPR compliant.
  • Ensure we are following communication procedures and guidelines.
  • Being a problem solver to help frustrated customers and to turn their experience into a positive one.
  • Master our internal management system to efficiently and effectively help our customers.

What we need from you?

  • Experience running a team of Customer Service Representatives, responsible for their, training and development.
  • Extensive understanding of Customer Service CRM systems and programmes.
  • Outstanding written/email skills; able to write content and communicate in a clear, well-written style in keeping with Skinnydip brand guidelines.
  • Excellent oral/telephone communication and inter-personal skills; able to form effective relationships with customers and employees.
  • Additional languages advantageous.
  • Ability to effectively handle all types of customer enquiry from product assistance to complaints.
  • Highly skilled operating with Microsoft Office packages, specifically Excel.
  • A genuine desire and enjoyment in helping customers and championing our service and values.
  • You must possess high levels of accuracy paired with impeccable attention to detail.
  • A positive, enthusiastic, and motivated individual capable of inspiring a team.

How to apply?

Please email your CV to recruitment@skinnydiplondon.com

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Junior Branded Buyer

buying / full time / head office / london / merchandising / permanent

We are looking to hire a knowledgeable Junior Branded Buyer to develop and grow this area of the business. This role will be responsible for sourcing new and innovative brands that will compliment and enhance the Skinnydip range both online and in store ensuring our offering is on trend and original.

The Role:

  • Range building the department to maximize sales opportunities
  • Presenting your selections to management
  • Analysing performance and reacting to sales & customer information
  • Strong awareness of competitor activity and evaluating the range to reflect this.
  • Building close relationships with brands to be able to negotiate buying and delivery terms
  • Continuous development of the area
  • Working closely with the merchandising team

What we need from you?

  • 2-3 years experience in buying
  • Experience of working with short lead times
  • Strong knowledge of trends across a fashion & lifestyle
  • Good awareness of the Skinnydip customer and what is appropriate for them
  • Ability to work in a high pressure environment
  • Self motivated
  • Highly organised and is able to use own initiative to give solutions to problems
  • Good time management skills with the ability to prioritise tasks and work to multiple deadlines
  • Comprehensive excel skills

How to apply?

Please email your CV and Cover Letter to recruitment@skinnydiplondon.com

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